10 RAFM Issues: The Slow Death of Switch-to-Bill
Time is catching up with the archetypal revenue assurance control. RA teams must move on to remain relevant.
10 RAFM Issues: The Rise of Biometrics
Biometric technology has improved rapidly in recent years. We should be keen to adopt biometrics that will prevent fraud, whilst remaining mindful of the many risks.
10 RAFM Issues: Caring for Customers
Overcharging, compliance, reputation… there are as many views about the extent to which RAFM should care for customers as there are ways of measuring performance.
10 RAFM Issues: Data Science vs. IT Skills
Which technical skills do RAFM practitioners most need? Should we focus on understanding IT systems or the data processed by them?
10 RAFM Issues: The Right Number of Vendors
It may not be possible to calculate the optimal number of vendors to service the RAFM market, but there is some merit in trying.
10 RAFM Issues: Professionalization
Continuing the series on the RAFM issues brings us to the widespread desire to turn RAFM practitioners into professionals, and the obstacles lying in the way.
10 RAFM Issues: Education
The second in a series to define and rank some key RAFM issues covers the seemingly intractable problem of training.
10 RAFM Issues: OTT, Revenues and Assurance
The first of 10 posts on RAFM trends and issues focuses on the potentially massive impact of over the top services.
10 Issues for Revenue Assurance and Fraud Management
I intend to do a different kind of survey, writing 10 separate articles about issues facing RAFM, then ranking the response.