Time is catching up with the archetypal revenue assurance control. RA teams must move on to remain relevant.
Biometric technology has improved rapidly in recent years. We should be keen to adopt biometrics that will prevent fraud, whilst remaining mindful of the many risks.
Overcharging, compliance, reputation… there are as many views about the extent to which RAFM should care for customers as there are ways of measuring performance.
Which technical skills do RAFM practitioners most need? Should we focus on understanding IT systems or the data processed by them?
It may not be possible to calculate the optimal number of vendors to service the RAFM market, but there is some merit in trying.
Continuing the series on the RAFM issues brings us to the widespread desire to turn RAFM practitioners into professionals, and the obstacles lying in the way.
The second in a series to define and rank some key RAFM issues covers the seemingly intractable problem of training.
The first of 10 posts on RAFM trends and issues focuses on the potentially massive impact of over the top services.
I intend to do a different kind of survey, writing 10 separate articles about issues facing RAFM, then ranking the response.