Tier 1 Network Pays $500,000 to End Regulatory Investigation into 37-Hour Outage
This is not the first time CenturyLink has paid the penalty for outages that stopped callers reaching 911 emergency services.
T-Mobile Outage Caused 250mn Calls to Fail
The FCC said a cascade of failures would have been prevented if T-Mobile USA had periodically audited the diversity of their networks.
Huge CenturyLink Outage Shows Risk Lies in the Details
A bad firewall configuration rule forced Tier 1 operator CenturyLink offline and reduced global internet traffic by 3.5%.
5G and Achilles’ Heel: Why Revenue Assurance Must Cover Business Continuity
Network elements will not produce CDRs in a 5G architecture. This will force RA teams to think about what it means to assure revenues.
Business Assurance and COVID-19: Have You Ever Had a Bigger Call to Action?
Few telco functions can deal with the challenges created by the current pandemic in the way business assurance teams can.
Managing Fraud Risk during a COVID-19 Shutdown
With fewer staff available, but a heightened need to maintain services, telcos and banks may suffer more fraud attacks. Business continuity plans should explicitly cover the management of fraud.
New Training Courses and Providers on RAG Learning
Business continuity expert Laura Toplis has made her popular BCM course freely available through RAG’s online training platform. RAG has also added an all-new short course on statistics and sampling.
Communication at the Edge of the World
New Zealand is a long way from other countries, and most of it is sparsely populated. So how would they maintain telecoms services if confronted by a natural disaster?
Contingency Communication Following a Catastrophic Failure
Important lessons were learned about comms resiliency after Hurricane Maria struck Puerto Rico in 2017.
Blame It On The Boogie: a mystery manager chastises O2 for outages
For the first time, talkRA is publishing an anonymous guest blog. The piece was sent by email using an account called ‘RA Manager’. Who is…