Sharp Rise in Canadian Bill Accuracy Complaints
Canada’s CCTS has seen an 87 percent increase in complaints that monthly bills are inaccurate. Almost half came from customers of Bell Canada.
Are Canadian Telcos Abusing the Law to Fight Piracy?
Pirate TV may cause serious losses, but imprisoning a man after raiding his house will only turn the public against telcos.
What Telcos Can Learn from Game of Thrones Piracy
A two-minute segment for Canadian TV news touches on so many issues and distortions that it provides a masterclass for how telcos misunderstand customers, and vice versa.
Regulator Confirms Bell Canada Must Pay for RA Mistakes
Previously talkRA reported how slip-ups by Bell Canada’s revenue assurance program actually resulted in the company overcharging its customers. Now the Canadian Radio-television and Telecommunications…
Bell Canada: When RA Goes Bad
How much do you lose when you underbill a customer? The difference between what you should have billed and what you did bill. How much…