South African Regulator Issues Data Billing Rules
ICASA’s new regulations should indirectly lower the cost of data services. They are likely to be copied by regulators around Africa.
Big Bills and Passed Bucks
Two recent stories in the UK press show how everyone hopes network operators will suffer the cost of other people’s mistakes.
Aussie Wins 3-Year Legal Battle over Stolen Barcelona Phone Bill
TeleChoice wanted AUD191,000 (USD151,000) from a customer whose SIM was used to make hundreds of calls per hour.
Customer Billed 11 Years after Canceling Contract?
The customer claimed not to have noticed the regular monthly transfers from his bank account.
Telstra Turns $225 Bill Into $2mn Overdraft
The Australian telco says the customer made the initial mistake, but they debited the customer’s bank account after assuring him they would not.
Bill Shock and Roaming Frauds Can Be Tackled
When my mobile phone was stolen in Barcelona I realised how much victims suffer and how easy it would be to protect them.
The Health Check
Businesses need to examine themselves in order to ensure their wellbeing, just like people need to monitor their own health and fitness.
Bill Shock Represents 14% of Big Business Mobile Costs
Wandera surveyed 1,000 IT managers and found surprising amounts were spent on roaming and data breaches.
Big Phone Bill Blamed on Apple-Microsoft Glitch
Who is liable for high data usage costs incurred when software on a personal handset fails to correctly interact with an employer’s email system?
Smileys Cause Bill Shock
Some mobile customers are angry about receiving unexpectedly large bills after they typed text emoticons into their SMS messages, only for the handset to convert them into images.