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Latest
  • 24 Jun 2022 | Mobile vs Desktop: How Do You Read Commsrisk?
  • 23 Jun 2022 | The Wangiri Fraud That Was Mostly a Billing Error
  • 22 Jun 2022 | Regulator Warns Telco for Failing to Investigate Spam
  • 21 Jun 2022 | Huge Budget Rise Needed to Replace Chinese Tech in US Networks
  • 20 Jun 2022 | UK Government Proposes Heavy Fines for Spam Calls and Texts
  • 17 Jun 2022 | Saying African Telcos Are ‘Inadequately Prepared’ for Mobile Money Fraud Smacks of Unconscious Racism
  • 16 Jun 2022 | What If China Created a Rival to the US STIR/SHAKEN Program?
  • 15 Jun 2022 | New i3forum-RAG Survey Focuses on International Wholesale Fraud
  • 14 Jun 2022 | Widespread Reporting of Flubot ‘Takedown’ Shows How Little We Really Know
  • 13 Jun 2022 | New GVG National Revenue Assurance Tracking System Launched in Zimbabwe
> billing accuracy

The Wangiri Fraud That Was Mostly a Billing Error

By Eric Priezkalns 23 Jun 2022 Assurance & Audit

A customer was lured into making an expensive international call but her error was made hundreds of times worse by her telco incorrectly recording the call’s duration.


Anatomy of a Billing Error That Took 15 Years to Resolve

By Eric Priezkalns 26 Jan 2022 Assurance & Audit

Much can be learned from the story of O2 overcharging customers and misleading their regulator, but the most important is that many people want someone else to be responsible for billing assurance.


O2 Fined for Misleading Regulator about Overbilling

By Eric Priezkalns 6 Dec 2021 Assurance & Audit

Ofcom said Telefónica’s UK operating company had a ‘history’ of withholding information.


New Test Data from Araxxe Shows 3:1 Ratio for Underbilling and Overbilling Errors

By Eric Priezkalns 28 Sep 2021 Assurance & Audit

The specialist testing business reports a relative increase in underbilling errors compared to statistics they published in 2019.


Major UK Operator Overcharged Customers for 15 Years without Their Billing Auditors Noticing

By Eric Priezkalns 11 Mar 2021 Assurance & Audit

O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.


$14.5mn Fine for Telco That Overcharged Customers for 8 Years

By Eric Priezkalns 15 Feb 2021 Assurance & Audit

Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.


New Phone, New Billing Confusion

By Eric Priezkalns 6 Jan 2021 Assurance & Audit

It is possible that the Editor of Commsrisk suffers many more billing errors than other customers, but it is not likely. Our industry must live in the real world if it wants to improve.


The Origins of Revenue Assurance and Why They Matter

By Eric Priezkalns 13 Aug 2020 Assurance & Audit

We interviewed David Smith, an author of Successfully Managing Revenue Assurance, the 2001 publication that defined RA.


RAG TV: Improving Collections by Remotely Controlling Handsets

By Eric Priezkalns 3 Jul 2020 Assurance & Audit

Episode 3 of the new season of RAG TV featured Dion Price, CEO of Trustonic, and Kingsley Unah, formerly with Airtel Nigeria.


BT Fined for Overcharging DQ Customers

By Eric Priezkalns 13 Mar 2020 Assurance & Audit

Customers of the EE mobile network were still charged the old rates for directory enquiry calls several months after the regulator imposed a price cap.


1 2 3 … 9 »

Top Stories on Commsrisk

Mobile vs Desktop: How Do You Read Commsrisk?


The Wangiri Fraud That Was Mostly a Billing Error


Regulator Warns Telco for Failing to Investigate Spam


Huge Budget Rise Needed to Replace Chinese Tech in US Networks



UK Government Proposes Heavy Fines for Spam Calls and Texts


Saying African Telcos Are ‘Inadequately Prepared’ for Mobile Money Fraud Smacks of Unconscious Racism


What If China Created a Rival to the US STIR/SHAKEN Program?


New i3forum-RAG Survey Focuses on International Wholesale Fraud



RAG RAFMCS Survey Results

Watch Eric Priezkalns give his summary of the largest ever survey of revenue assurance, fraud management and cybersecurity (RAFMCS) pros working for communications providers worldwide.

 

Recent Comments

  • Eric Priezkalns Eric Priezkalns 20 Jun 2022
    New Data Shows Big Flaw in STIR/SHAKEN Is Now Even Worse
    You don't need to apologize, Dennis. The only person who was pedantic about the word 'authentication' was me. But I have reason to be pedantic as there is confusion between how the word is used by a...
  • Dennis Dupont Dennis Dupont 20 Jun 2022
    New Data Shows Big Flaw in STIR/SHAKEN Is Now Even Worse
    Sorry if I was being pedantic about that one word. I have been in the business of reading and implementing specs, so I may get hung up on them. Either way I think we have converged onto the root of...

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Editor
  • Eric Priezkalns
    Eric Priezkalns
Leading Contributors
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    Joseph Nderitu
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Recent Posts
  • Mobile vs Desktop: How Do You Read Commsrisk?
  • The Wangiri Fraud That Was Mostly a Billing Error
  • Regulator Warns Telco for Failing to Investigate Spam
  • Huge Budget Rise Needed to Replace Chinese Tech in US Networks
  • UK Government Proposes Heavy Fines for Spam Calls and Texts
  • Saying African Telcos Are ‘Inadequately Prepared’ for Mobile Money Fraud Smacks of Unconscious Racism
  • What If China Created a Rival to the US STIR/SHAKEN Program?
  • New i3forum-RAG Survey Focuses on International Wholesale Fraud
  • Widespread Reporting of Flubot ‘Takedown’ Shows How Little We Really Know
  • New GVG National Revenue Assurance Tracking System Launched in Zimbabwe
  • AML Compliance for High-Growth E-wallet Markets
  • Ex-MI6 Spy Chief Says His Emails Were Hacked; Warns Against Simplistic Interpretation of Russia’s Methods
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