The specialist testing business reports a relative increase in underbilling errors compared to statistics they published in 2019.
O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
It is possible that the Editor of Commsrisk suffers many more billing errors than other customers, but it is not likely. Our industry must live in the real world if it wants to improve.
We interviewed David Smith, an author of Successfully Managing Revenue Assurance, the 2001 publication that defined RA.
Episode 3 of the new season of RAG TV featured Dion Price, CEO of Trustonic, and Kingsley Unah, formerly with Airtel Nigeria.
Customers of the EE mobile network were still charged the old rates for directory enquiry calls several months after the regulator imposed a price cap.
The onus is always on telcos to check bills and payment, because customers cannot be relied upon to spot mistakes.
The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.