Major UK Operator Overcharged Customers for 15 Years without Their Billing Auditors Noticing
O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
$14.5mn Fine for Telco That Overcharged Customers for 8 Years
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
New Phone, New Billing Confusion
It is possible that the Editor of Commsrisk suffers many more billing errors than other customers, but it is not likely. Our industry must live in the real world if it wants to improve.
The Origins of Revenue Assurance and Why They Matter
We interviewed David Smith, an author of Successfully Managing Revenue Assurance, the 2001 publication that defined RA.
RAG TV: Improving Collections by Remotely Controlling Handsets
Episode 3 of the new season of RAG TV featured Dion Price, CEO of Trustonic, and Kingsley Unah, formerly with Airtel Nigeria.
BT Fined for Overcharging DQ Customers
Customers of the EE mobile network were still charged the old rates for directory enquiry calls several months after the regulator imposed a price cap.
Wrong Person Pays Phone Bill for 5 Years; Actual User Now Complains about Backbill
The onus is always on telcos to check bills and payment, because customers cannot be relied upon to spot mistakes.
UK Telco Fined for Overcharging Calls by Disabled Customers
The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
Incorrect Pricing Causes One-Third of Telco Charging Errors, Says Araxxe Test Results
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.
Huge Roaming Overcharges by Vodafone UK
Legions of customers took to Twitter after being incorrectly charged thousands of pounds for data roaming within the European Union.