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Latest
  • 1 Feb 2023 | Is Netflix Going to Kick 100 Million Viewers Off Its Platform?
  • 31 Jan 2023 | GVG and Guinea Fight in US Court Over $22mn Fee for Terminating National RA Contract
  • 30 Jan 2023 | Singapore to Flag All A2P SMS from Unregistered Senders as ‘Likely Scam’
  • 27 Jan 2023 | Engineer Arrested for Wiretapping Opponents of Former Mexico City Mayor
  • 26 Jan 2023 | FCC Threatens to Disconnect Twilio for Illegal Robocalls
  • 25 Jan 2023 | Ericsson Allocates $220mn for More Corruption Penalties
  • 24 Jan 2023 | 73% of IoT Device Manufacturers Do Not Comply with Imminent UK Security Rules
  • 23 Jan 2023 | How Bad Was the New T-Mobile API Data Breach?
  • 20 Jan 2023 | Why an Argument about Antisemitism May Prompt Change in Data Protection Enforcement
  • 19 Jan 2023 | Euro Police Shut Down Four Call Centers Selling Cryptocurrency Investment Scam
> billing accuracy

Is Vodafone UK Deliberately Overcharging the Dead?

By Eric Priezkalns 5 Aug 2022 Assurance & Audit

George Monbiot, a writer and political activist with a cult-like following, has accepted an invitation to tell the CEO of Vodafone UK how his telco should handle bereavement.


The Wangiri Fraud That Was Mostly a Billing Error

By Eric Priezkalns 23 Jun 2022 Assurance & Audit

A customer was lured into making an expensive international call but her error was made hundreds of times worse by her telco incorrectly recording the call’s duration.


Anatomy of a Billing Error That Took 15 Years to Resolve

By Eric Priezkalns 26 Jan 2022 Assurance & Audit

Much can be learned from the story of O2 overcharging customers and misleading their regulator, but the most important is that many people want someone else to be responsible for billing assurance.


O2 Fined for Misleading Regulator about Overbilling

By Eric Priezkalns 6 Dec 2021 Assurance & Audit

Ofcom said Telefónica’s UK operating company had a ‘history’ of withholding information.


New Test Data from Araxxe Shows 3:1 Ratio for Underbilling and Overbilling Errors

By Eric Priezkalns 28 Sep 2021 Assurance & Audit

The specialist testing business reports a relative increase in underbilling errors compared to statistics they published in 2019.


Major UK Operator Overcharged Customers for 15 Years without Their Billing Auditors Noticing

By Eric Priezkalns 11 Mar 2021 Assurance & Audit

O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.


$14.5mn Fine for Telco That Overcharged Customers for 8 Years

By Eric Priezkalns 15 Feb 2021 Assurance & Audit

Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.


New Phone, New Billing Confusion

By Eric Priezkalns 6 Jan 2021 Assurance & Audit

It is possible that the Editor of Commsrisk suffers many more billing errors than other customers, but it is not likely. Our industry must live in the real world if it wants to improve.


The Origins of Revenue Assurance and Why They Matter

By Eric Priezkalns 13 Aug 2020 Assurance & Audit

We interviewed David Smith, an author of Successfully Managing Revenue Assurance, the 2001 publication that defined RA.


RAG TV: Improving Collections by Remotely Controlling Handsets

By Eric Priezkalns 3 Jul 2020 Assurance & Audit

Episode 3 of the new season of RAG TV featured Dion Price, CEO of Trustonic, and Kingsley Unah, formerly with Airtel Nigeria.


1 2 3 … 9 »

Latest Stories on Commsrisk

Is Netflix Going to Kick 100 Million Viewers Off Its Platform?


GVG and Guinea Fight in US Court Over $22mn Fee for Terminating National RA Contract


Singapore to Flag All A2P SMS from Unregistered Senders as ‘Likely Scam’


Engineer Arrested for Wiretapping Opponents of Former Mexico City Mayor



FCC Threatens to Disconnect Twilio for Illegal Robocalls


Ericsson Allocates $220mn for More Corruption Penalties


73% of IoT Device Manufacturers Do Not Comply with Imminent UK Security Rules


How Bad Was the New T-Mobile API Data Breach?



Why an Argument about Antisemitism May Prompt Change in Data Protection Enforcement


Euro Police Shut Down Four Call Centers Selling Cryptocurrency Investment Scam


Scattered Spider: New Cyber Attack Targets Telcos


Will the US Government Finally Turn Against NSA Warrantless Comms Surveillance?



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Editor
  • Eric Priezkalns
    Eric Priezkalns
Leading Contributors
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    Joseph Nderitu
  • Michael Lazarou
    Michael Lazarou
  • David Morrow
    David Morrow
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    Marianne Curphey
  • Lee Scargall
    Lee Scargall
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    Mike Willett
Recent Posts
  • Is Netflix Going to Kick 100 Million Viewers Off Its Platform?
  • GVG and Guinea Fight in US Court Over $22mn Fee for Terminating National RA Contract
  • Singapore to Flag All A2P SMS from Unregistered Senders as ‘Likely Scam’
  • Engineer Arrested for Wiretapping Opponents of Former Mexico City Mayor
  • FCC Threatens to Disconnect Twilio for Illegal Robocalls
  • Ericsson Allocates $220mn for More Corruption Penalties
  • 73% of IoT Device Manufacturers Do Not Comply with Imminent UK Security Rules
  • How Bad Was the New T-Mobile API Data Breach?
  • Why an Argument about Antisemitism May Prompt Change in Data Protection Enforcement
  • Euro Police Shut Down Four Call Centers Selling Cryptocurrency Investment Scam
  • Scattered Spider: New Cyber Attack Targets Telcos
  • Will the US Government Finally Turn Against NSA Warrantless Comms Surveillance?
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