The Wangiri Fraud That Was Mostly a Billing Error
A customer was lured into making an expensive international call but her error was made hundreds of times worse by her telco incorrectly recording the call’s duration.
Anatomy of a Billing Error That Took 15 Years to Resolve
Much can be learned from the story of O2 overcharging customers and misleading their regulator, but the most important is that many people want someone else to be responsible for billing assurance.
O2 Fined for Misleading Regulator about Overbilling
Ofcom said Telefónica’s UK operating company had a ‘history’ of withholding information.
New Test Data from Araxxe Shows 3:1 Ratio for Underbilling and Overbilling Errors
The specialist testing business reports a relative increase in underbilling errors compared to statistics they published in 2019.
Major UK Operator Overcharged Customers for 15 Years without Their Billing Auditors Noticing
O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
$14.5mn Fine for Telco That Overcharged Customers for 8 Years
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
New Phone, New Billing Confusion
It is possible that the Editor of Commsrisk suffers many more billing errors than other customers, but it is not likely. Our industry must live in the real world if it wants to improve.
The Origins of Revenue Assurance and Why They Matter
We interviewed David Smith, an author of Successfully Managing Revenue Assurance, the 2001 publication that defined RA.
RAG TV: Improving Collections by Remotely Controlling Handsets
Episode 3 of the new season of RAG TV featured Dion Price, CEO of Trustonic, and Kingsley Unah, formerly with Airtel Nigeria.
BT Fined for Overcharging DQ Customers
Customers of the EE mobile network were still charged the old rates for directory enquiry calls several months after the regulator imposed a price cap.