The Origins of Revenue Assurance and Why They Matter
We interviewed David Smith, an author of Successfully Managing Revenue Assurance, the 2001 publication that defined RA.
RAG TV: Improving Collections by Remotely Controlling Handsets
Episode 3 of the new season of RAG TV featured Dion Price, CEO of Trustonic, and Kingsley Unah, formerly with Airtel Nigeria.
BT Fined for Overcharging DQ Customers
Customers of the EE mobile network were still charged the old rates for directory enquiry calls several months after the regulator imposed a price cap.
Wrong Person Pays Phone Bill for 5 Years; Actual User Now Complains about Backbill
The onus is always on telcos to check bills and payment, because customers cannot be relied upon to spot mistakes.
UK Telco Fined for Overcharging Calls by Disabled Customers
The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
Incorrect Pricing Causes One-Third of Telco Charging Errors, Says Araxxe Test Results
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.
Huge Roaming Overcharges by Vodafone UK
Legions of customers took to Twitter after being incorrectly charged thousands of pounds for data roaming within the European Union.
UK Regulator Fines MVNO $1.7mn for Charging Errors
giffgaff overcharged millions of customers since 2011, but the real concern should be that Ofcom seems incapable of learning from its own mistakes.
Who Assures Facebook Customers?
There are literally billions of bots masquerading as real users on Facebook, but no government or regulator protects Facebook customers from being wrongly billed.
Why Streaming Services Need Assurance Thinkers
Spotify rapidly resolved an error which resulted in duplicate charges, but why do data-rich businesses allow these mistakes to happen in the first place?