Tag: billing accuracy
BT Fined for Overcharging DQ Customers
Customers of the EE mobile network were still charged the old rates for directory enquiry calls several months after the regulator imposed a price cap.
Wrong Person Pays Phone Bill for 5 Years; Actual User Now Complains about Backbill
The onus is always on telcos to check bills and payment, because customers cannot be relied upon to spot mistakes.
UK Telco Fined for Overcharging Calls by Disabled Customers
The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
Incorrect Pricing Causes One-Third of Telco Charging Errors, Says Araxxe Test Results
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.
Huge Roaming Overcharges by Vodafone UK
Legions of customers took to Twitter after being incorrectly charged thousands of pounds for data roaming within the European Union.
UK Regulator Fines MVNO $1.7mn for Charging Errors
giffgaff overcharged millions of customers since 2011, but the real concern should be that Ofcom seems incapable of learning from its own mistakes.
Who Assures Facebook Customers?
There are literally billions of bots masquerading as real users on Facebook, but no government or regulator protects Facebook customers from being wrongly billed.
Why Streaming Services Need Assurance Thinkers
Spotify rapidly resolved an error which resulted in duplicate charges, but why do data-rich businesses allow these mistakes to happen in the first place?
Reviewing the ETSI Billing Accuracy Standard
We need a good international standard for assuring charging accuracy. The revised ETSI 102 845 Technical Specification is based on sound concepts but also suffers crucial omissions.
Sharp Rise in Canadian Bill Accuracy Complaints
Canada's CCTS has seen an 87 percent increase in complaints that monthly bills are inaccurate. Almost half came from customers of Bell Canada.
Why Do UK Telcos Keep Being Fined for Overcharges?
We must remember mistakes to learn from them, but charging errors by Virgin Media and EE show our industry is forgetful.
Why Do Nigerians Complain about Billing so Much?
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria's regulator, but this statistic might give a misleading impression of what upsets customers.
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