Tag: billing accuracy
MTN SA Admits Charging Some Calls to Toll Free Numbers
MTN intends to refund customers who were incorrectly charged, but it will take time to determine what is owed.
Have Errors on Mobile Bills Cost Brits £64mn?
The short answer is 'no'. But that will not stop people from spreading damaging pseudo-stats like this.
German Telco Fined €66k for Billing Irish Customers It Did Not Have
Customers were double-billed when Yourtel asked them to switch providers but failed to inform the incumbent operator.
Telstra Budget ISP Triple-Charges Customers
Many customers used Facebook to express their anger at needing to wait for their money to be paid back into their bank accounts.
Vodafone UK Billing Complaints Return to Normal
It only took 11 consecutive quarters for Vodafone to progress from being the single worst mobile postpaid provider to being the joint worst mobile postpaid provider.
Vodacom Shows Why Telcos Should Face Their Mistakes
A rapid and effective response allowed Vodacom South Africa to undo the harm done by losing track of airtime and data balances.
Survey Says UK Customers Lose £100mn to Energy Billing Errors
There will always be overcharging so long as customer bills depend on estimates instead of actual meter readings.
Not Every Telco Knew EU Roaming Rules Had Changed…
A consumer affairs website had to tell iD Mobile about price restrictions on calls made whilst roaming in the EU.
10th Successive Quarter of Record Vodafone UK Complaints
It might take another two and a half years before Vodafone's bill complaints reduce to the level of other UK telcos.
Vodafone UK Billing Complaints Up Again
The latest stats show an upward surge from Vodafone postpaid customers who believe they have been billed incorrectly. Ofcom responded by making excuses instead of taking action.
Big Fine for Plusnet after Overcharging Customers
Plusnet's error will be tediously familiar to anyone with experience of telco billing (in)accuracy. The regulator responded with tough talk of a kind we have also heard before.
UK Reg Thinks Plusnet Overcharged for Four Years
Ofcom believes it has evidence of overcharging between 2011 and 2015. The onus is now on Plusnet to defend themselves.
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Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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