A rapid and effective response allowed Vodacom South Africa to undo the harm done by losing track of airtime and data balances.
There will always be overcharging so long as customer bills depend on estimates instead of actual meter readings.
A consumer affairs website had to tell iD Mobile about price restrictions on calls made whilst roaming in the EU.
It might take another two and a half years before Vodafone’s bill complaints reduce to the level of other UK telcos.
The latest stats show an upward surge from Vodafone postpaid customers who believe they have been billed incorrectly. Ofcom responded by making excuses instead of taking action.
Plusnet’s error will be tediously familiar to anyone with experience of telco billing (in)accuracy. The regulator responded with tough talk of a kind we have also heard before.
Ofcom believes it has evidence of overcharging between 2011 and 2015. The onus is now on Plusnet to defend themselves.
EE overcharged 40,000 customers, and were slow to reimburse them. The issues identified show how flawed the UK’s billing accuracy regime is.
Complaints data shows the Vodafone UK billing fiasco has extended to its seventh successive quarter, with no reason to believe the end is in sight.
The mountain of complaints about Vodafone UK billing errors has led to an equally large mountain of negative press.