Tag: billing accuracy
EE Fined $3.3mn for Overcharging
EE overcharged 40,000 customers, and were slow to reimburse them. The issues identified show how flawed the UK's billing accuracy regime is.
Another Quarter of Vodafone UK Billing Shame
Complaints data shows the Vodafone UK billing fiasco has extended to its seventh successive quarter, with no reason to believe the end is in sight.
Media Shreds Vodafone UK Billing Screw Ups
The mountain of complaints about Vodafone UK billing errors has led to an equally large mountain of negative press.
US Senator Blasts Telcos for Not Refunding Overcharges
A six-year investigation resulted in Senator Rob Portman saying two cable providers were guilty of 'ripping off' customers.
UK Reg Investigates Plusnet for Overcharging
UK regulator Ofcom likes to investigate billing errors that telcos already admitted to making. Maybe Plusnet will be the first telco to discover why Ofcom does this.
Vodafone UK Challenged About PAYG Errors
The UK regulator adds a new twist to the long-running farce surrounding the accuracy of Vodafone charges.
UK Press Slams Vodafone Billing Mess
British journalists have finally discovered the Vodafone billing fiasco, and they have taken the opportunity to tear into the telco's repeated failures.
UK Reg Gets More Complaints from Vodafone Subs Than All Other Mobile Telcos Combined
There was a 60 percent rise in complaints to the UK regulator by Vodafone UK mobile subscribers, with billing the top issue.
UK Reg Sees Vodafone Bill Errors, Takes No Action
The UK regulator continues to make a mockery of billing accuracy rules by concluding it will do nothing to protect Vodafone customers, because they can complain for themselves.
EE Overcharged Customer Service Calls
RA has been around for over a decade, but the investigation of an old mistake by EE shows the UK regulator still has a naive understanding of human error and its implications.
Customer Survey Reveals Vodafone Billing Woes
A regulatory report contains four statistics that show how problems with Vodafone UK mobile phone bills are severely undermining customer satisfaction.
Vodafone Bill Complaints Fiasco Reaches One Year Mark
The previous three quarters were terrible, but there has been a further rise in complaints from UK postpaid mobile customers.
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