Tag: billing accuracy
T-Mobile UK Overcharges 4% of Customers
UK operator T-Mobile has blamed a billing system 'glitch' for wrongly levying call forward charges on free voicemail calls; read the BBC's version of...
TalkTalk Pays Out GBP2.5M Over Billing Errors
TalkTalk, the UK communications service provider, and its subsidiary, Tiscali, has paid out GBP2.5M (USD4M) in refunds and goodwill after overbilling customers. The...
The Flipside of Commission Errors
Any regular reader knows I like to look at errors - what causes them and what the consequences are - from all sides. ...
More Mobile Data Dischord
Hot on the heels of yesterday's post, recent industry news proves the point that customers may not understand, or be happy with, how they...
Very Old Fashioned Mistakes
In our industry there is a perception that all our problems and all our solutions are about technology. This is not the case.Just down...
AT&T Aims to End 10-Year Billing Dispute
US communication provider AT&T has offered to settle a class action lawsuit over disputed billing by AT&T Mobility, a business which AT&T bought in...
Regulator Confirms Bell Canada Must Pay for RA Mistakes
Previously talkRA reported how slip-ups by Bell Canada's revenue assurance program actually resulted in the company overcharging its customers. Now the Canadian Radio-television...
Bell Canada: When RA Goes Bad
How much do you lose when you underbill a customer? The difference between what you should have billed and what you did bill....
BT Stinks
Shakespeare wrote that "brevity is the soul of wit". My title was brief, but rather blunt, and not very witty. I hope...
Double Billing
I was talking today to a colleague, whose name, role and company best be kept anonymous, and they advised me a recent incident where...
Primary or Secondary (?)
I guess I don't understand how a data source be marked as primary or secondary, and who decides which is which.I will illustrate my...
The Synergy of Billing Verification and Fraud Management
In this post I would like to provide a different perspective on the supposedly separate disciplines of fraud management and billing verification and to...
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The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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