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Latest
  • 22 Jan 2021 | The Assassin That Was Tricked by a Spoofed CLI
  • 21 Jan 2021 | Leadership for Africans (and Everyone Else)
  • 20 Jan 2021 | World’s Largest Dark Web Market Taken Down
  • 19 Jan 2021 | Racist Robocaller Fined $9.9mn
  • 18 Jan 2021 | RAG and GSMA FASG Top Poll of Respected RAFM Collaborations; GRAPA and CFCA at Bottom
  • 15 Jan 2021 | US City Ends Public Use of Facial Recognition by Private Sector
  • 14 Jan 2021 | Data, Debt and Appreciating Loyal Customers
  • 13 Jan 2021 | Wake Up Sleepy Customers to Revive Profits
  • 12 Jan 2021 | Wangiri Warnings in Poland and Paraguay
  • 11 Jan 2021 | RAFM Collaboration: Who Do You Know and Who Do You Respect?
> billing

AT&T Bills Customers after Their Home Is Burned Down

By Eric Priezkalns 10 Jun 2020 Assurance & Audit

Perhaps the US telco was unaware of which lines were disconnected by devastating wildfires in California, but did they have to be so unresponsive to the justified complaints of these customers?


Why Do Nigerians Complain about Billing so Much?

By Eric Priezkalns 27 Jul 2018 Assurance & Audit

Billing is cited as the cause of more than 50 percent of complaints received by Nigeria’s regulator, but this statistic might give a misleading impression of what upsets customers.


Customer Billed 11 Years after Canceling Contract?

By Eric Priezkalns 8 Jun 2017 Assurance & Audit

The customer claimed not to have noticed the regular monthly transfers from his bank account.


Your Billing Operation: How to Tune It to Drive Business Growth with Customer Analytics

By Dan Baker 29 Feb 2016 Data & Analytics

LogNet CEO Kirill Rechter explains why telcos should simulate the way customers respond to changes in their service.


Risk and Billing

By Eric Priezkalns 21 Jun 2010 Risk, Fraud & Security

Why should Risk Managers make friends with Billing Managers? I can think of three reasons: Many risks, if not managed properly, manifest themselves in symptoms…


News from BillingViews

By Eric Priezkalns 17 Jul 2009 General

In 2003, I was lucky enough to co-chair the Revenue Assurance stream at IIR’s Billing Systems conference. My fellow chair was Alex Leslie, founder and…


Double Billing

By Mike Willett 31 Oct 2008 Risk, Fraud & Security

I was talking today to a colleague, whose name, role and company best be kept anonymous, and they advised me a recent incident where their…


BSS Survey

By Eric Priezkalns 14 Jun 2008 Data & Analytics


Vodafone UK Billing Problems: Who Is To Blame?

By Eric Priezkalns 7 Oct 2007 Risk, Fraud & Security


Real Time Billing Displays

By Eric Priezkalns 8 Aug 2007 Data & Analytics


1 2 »
Subex: The Ultimate Guide to Leveraging AI/ML to Combat Fraud

Top Stories on Commsrisk

The Assassin That Was Tricked by a Spoofed CLI


Leadership for Africans (and Everyone Else)


World’s Largest Dark Web Market Taken Down


Racist Robocaller Fined $9.9mn



RAG and GSMA FASG Top Poll of Respected RAFM Collaborations; GRAPA and CFCA at Bottom


US City Ends Public Use of Facial Recognition by Private Sector


Data, Debt and Appreciating Loyal Customers


Wake Up Sleepy Customers to Revive Profits



Recent Comments

  • Wally Wally 12 Jan 2021
    RAFM Collaboration: Who Do You Know and Who Do You Respect?
    I don't half the groups on this list. Some of them must be doing almost nothing.
  • Adrian E. Garcia Adrian E. Garcia 18 Dec 2020
    Why Call Spoofing Will Not Be Stopped by Digital Signatures
    They are working on ensuring the interoperability of signatures between in-band and out-of-band solutions because they don’t want to undermine the large investment...

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      • World's Largest Dark Web Market Taken Down
      • Racist Robocaller Fined $9.9mn
      • RAG and GSMA FASG Top Poll of Respected RAFM Collaborations; GRAPA and CFCA at Bottom
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      • Wake Up Sleepy Customers to Revive Profits
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Recent Posts
  • The Assassin That Was Tricked by a Spoofed CLI
  • Leadership for Africans (and Everyone Else)
  • World’s Largest Dark Web Market Taken Down
  • Racist Robocaller Fined $9.9mn
  • RAG and GSMA FASG Top Poll of Respected RAFM Collaborations; GRAPA and CFCA at Bottom
  • US City Ends Public Use of Facial Recognition by Private Sector
  • Data, Debt and Appreciating Loyal Customers
  • Wake Up Sleepy Customers to Revive Profits
  • Wangiri Warnings in Poland and Paraguay
  • RAFM Collaboration: Who Do You Know and Who Do You Respect?
  • Commsrisk Top Ten for 2020
  • Great Start for RAG TV Season 3
  • New Phone, New Billing Confusion
  • Police Take Down the ‘Favorite’ VPN of Criminals
  • The Commsrisk Review of 2020
  • Fraud Predictions for 2021
  • Assured Revenues and Robust Supply Chains
  • RAG TV Is Back: Why Risk Pros Want Real Debate
  • Zoom Employee Charged with Sabotaging Meetings about Tiananmen Square Massacre
  • $28mn Penalty for Telco and Execs Accused of Fraud
  • The Unsung Heroes of 2020
  • Being Mindful of Hardship
  • Subex CEO Emphasizes Transition to ‘Multi-Vertical’ Vendor in TV Interview
  • Only 19% of IoT Firms Have a Security Vulnerability Disclosure Policy
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