AT&T Bills Customers after Their Home Is Burned Down
Perhaps the US telco was unaware of which lines were disconnected by devastating wildfires in California, but did they have to be so unresponsive to the justified complaints of these customers?
Why Do Nigerians Complain about Billing so Much?
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria’s regulator, but this statistic might give a misleading impression of what upsets customers.
Customer Billed 11 Years after Canceling Contract?
The customer claimed not to have noticed the regular monthly transfers from his bank account.
Your Billing Operation: How to Tune It to Drive Business Growth with Customer Analytics
LogNet CEO Kirill Rechter explains why telcos should simulate the way customers respond to changes in their service.
Risk and Billing
Why should Risk Managers make friends with Billing Managers? I can think of three reasons: Many risks, if not managed properly, manifest themselves in symptoms…
News from BillingViews
In 2003, I was lucky enough to co-chair the Revenue Assurance stream at IIR’s Billing Systems conference. My fellow chair was Alex Leslie, founder and…
Double Billing
I was talking today to a colleague, whose name, role and company best be kept anonymous, and they advised me a recent incident where their…
BSS Survey
Vodafone UK Billing Problems: Who Is To Blame?