Telco Allocates $11.5mn to Settle Lawsuit over Billing Charges Presented Like Taxes
Some customers of Astound Broadband could receive a $160 refund for a segment of their fees that trebled over a 5-year period.
Why Does Mental Health Stop Mattering When the Bill Comes from the BBC?
Rules that stop UK comms providers intimidating vulnerable people are set aside when the BBC collects money.
Hackers Access Mobile Operator’s Billing Records
Compromised data was used to port the accounts of some UScellular customers to other networks.
Would You Allow Foreign Workers to See Your CDRs?
FCC Chair Jessica Rosenworcel wants to know who has visibility of usage data before deciding if a foreign-owned business can provide comms services to Americans.
US Extradites Australian and Chinese for $50mn Premium SMS Billing Scam
The long arm of the American law still pursues more convictions after already imprisoning and fining a series of business executives.
AT&T Bills Customers after Their Home Is Burned Down
Perhaps the US telco was unaware of which lines were disconnected by devastating wildfires in California, but did they have to be so unresponsive to the justified complaints of these customers?
Why Do Nigerians Complain about Billing so Much?
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria’s regulator, but this statistic might give a misleading impression of what upsets customers.
Customer Billed 11 Years after Canceling Contract?
The customer claimed not to have noticed the regular monthly transfers from his bank account.
Your Billing Operation: How to Tune It to Drive Business Growth with Customer Analytics
LogNet CEO Kirill Rechter explains why telcos should simulate the way customers respond to changes in their service.
Risk and Billing
Why should Risk Managers make friends with Billing Managers? I can think of three reasons: Many risks, if not managed properly, manifest themselves in symptoms…