Rules that stop UK comms providers intimidating vulnerable people are set aside when the BBC collects money.
Compromised data was used to port the accounts of some UScellular customers to other networks.
FCC Chair Jessica Rosenworcel wants to know who has visibility of usage data before deciding if a foreign-owned business can provide comms services to Americans.
The long arm of the American law still pursues more convictions after already imprisoning and fining a series of business executives.
Perhaps the US telco was unaware of which lines were disconnected by devastating wildfires in California, but did they have to be so unresponsive to the justified complaints of these customers?
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria’s regulator, but this statistic might give a misleading impression of what upsets customers.
The customer claimed not to have noticed the regular monthly transfers from his bank account.
LogNet CEO Kirill Rechter explains why telcos should simulate the way customers respond to changes in their service.
Why should Risk Managers make friends with Billing Managers? I can think of three reasons: Many risks, if not managed properly, manifest themselves in symptoms…
In 2003, I was lucky enough to co-chair the Revenue Assurance stream at IIR’s Billing Systems conference. My fellow chair was Alex Leslie, founder and…