Why Are Fair Usage Policies So Inconsistent?
There is a lot of overlap between behavior indicative of fraud and behavior that should be stopped by a fair usage policy.
UK Mobile Network Introduces African-Style SIM Swap Control
EE’s platform allows other businesses to check if a customer’s SIM has been replaced, or whether their calls are being diverted.
BT Has Financial Reporting Internal Control Weaknesses per KPMG Review
BT said material weaknesses identified with general IT controls and risk assessments related to Sarbanes-Oxley compliance.
BT Fined for Overcharging DQ Customers
Customers of the EE mobile network were still charged the old rates for directory enquiry calls several months after the regulator imposed a price cap.
Prison for Fraudsters Who Diverted Calls of 2,000 Customers
The criminal gang used the phone numbers and email addresses of BT customers to make luxury purchases with PayPal.
Remembering the Human Side of Billing
A 90 year old customer said she cried about being threatened with disconnection for non-payment of her phone bill. The telco later apologized after it was discovered the bill had actually been settled.
Africa and India to Complete Global Cycle of Risk and Assurance Conferences
Johannesburg (October 1-2) and Delhi (February 5-6) join Bonn and Toronto in the global schedule of free RAG conferences.
BT’s Italian Fraud Allegedly Encouraged by UK Execs
Italian authorities found emails that show a British finance exec pressured the Italian unit of BT to cook their books using the same accounting ruse that led to Worldcom’s collapse.
The Unsung Heroes of the Year
This is a good time to thank some special people for what they give to our community.
Revenue Assurance Is Old News
It is difficult to move forward collectively if nobody shares their roadmap.