• Home
  • About
  • Contact
  • Advertising
  • Menu Item
  • Menu Item
Commsrisk
  • Risk, Fraud & Security
  • Assurance & Audit
  • Data & Analytics
  • Privacy & IP
  • Digital Money
  • Education
  • Advertising
Latest
  • 30 Jun 2022 | MTN Nigeria Subsidiary Demands Banks Return $54mn of ‘Wrong’ Mobile Money Transactions
  • 29 Jun 2022 | Last Week to Respond to i3forum-RAG Survey on International Wholesale Fraud
  • 28 Jun 2022 | RA Propaganda in Nigeria Shows Folly of Get-Rich-Quick Mentality
  • 27 Jun 2022 | RAG Goes to Sydney
  • 24 Jun 2022 | Mobile vs Desktop: How Do You Read Commsrisk?
  • 23 Jun 2022 | The Wangiri Fraud That Was Mostly a Billing Error
  • 22 Jun 2022 | Regulator Warns Telco for Failing to Investigate Spam
  • 21 Jun 2022 | Huge Budget Rise Needed to Replace Chinese Tech in US Networks
  • 20 Jun 2022 | UK Government Proposes Heavy Fines for Spam Calls and Texts
  • 17 Jun 2022 | Saying African Telcos Are ‘Inadequately Prepared’ for Mobile Money Fraud Smacks of Unconscious Racism
> cem

A Sentimental Journey: Data and the Customer Journey Map

By Mark Jenkins 6 Jul 2016 Data & Analytics

A Customer Journey Map (CJM) tracks sentiment across every interaction, making it easier to build trust and reward loyalty.


Finding the Right Place for Revenue Assurance

By Rene Felber 8 Jun 2016 Assurance & Audit

RA needs to be linked with the way the telco addresses a wide range of risks, including those associated with customer experience.


Real-Time Functionality Gives Pricing Flexibility

By Alex Leslie 9 Sep 2015 Data & Analytics

Real-time responsiveness allows operators to proactively engage customers, but also demands a change in corporate culture.


Calculating the Return on CEM

By Eric Priezkalns 22 Jul 2015 Data & Analytics

The TM Forum has released a ‘calculator’ which estimates the benefits delivered by Customer Experience Management (CEM) projects.


Leshem: New Services Trump New Tariffs

By Eric Priezkalns 18 Oct 2012 Data & Analytics

David Leshem, my old friend and comrade, recently took time out to speak to Black Swan. In a discussion that zings with fresh thinking, David…


Moving from Customer Experience to Customer Engagement- The Soft Touch

By Moinak Banerjee 2 Aug 2012 Data & Analytics

In my last post on Dunbar’s number and CEM; I mentioned that the key to better customer experience could be to target the set of…


Can Dunbar’s number aid in Customer Experience Management?

By Moinak Banerjee 26 Jul 2012 Data & Analytics

Probably one of the key aspects of CEM is finding out the experience of the customer in his/her day to day interactions with the closest…


“People eat more when You give them bigger containers”

By Moinak Banerjee 26 Apr 2012 Data & Analytics

I lifted this title for the post directly lifted from the book ‘Switch’, because there could not be a better way to start the last…


Challenges to mitigate in the New Age of Customer Experience with ‘connected’ applications

By Moinak Banerjee 19 Apr 2012 Data & Analytics

The buzz word for the immediate next future is “the internet of things” where appliances are all inter-connected in one large network. Today we talk…


A further step ahead with Customer Experience Management

By Moinak Banerjee 12 Apr 2012 Data & Analytics

A recent article on had the caption “Social media breathes new life into live TV”. This article definitely provides the reasons for a call to action…


1 2 »

Top Stories on Commsrisk

MTN Nigeria Subsidiary Demands Banks Return $54mn of ‘Wrong’ Mobile Money Transactions


Last Week to Respond to i3forum-RAG Survey on International Wholesale Fraud


RA Propaganda in Nigeria Shows Folly of Get-Rich-Quick Mentality


RAG Goes to Sydney



Mobile vs Desktop: How Do You Read Commsrisk?


The Wangiri Fraud That Was Mostly a Billing Error


Regulator Warns Telco for Failing to Investigate Spam


Huge Budget Rise Needed to Replace Chinese Tech in US Networks



RAG RAFMCS Survey Results

Watch Eric Priezkalns give his summary of the largest ever survey of revenue assurance, fraud management and cybersecurity (RAFMCS) pros working for communications providers worldwide.

 

Recent Comments

  • Eric Priezkalns Eric Priezkalns 20 Jun 2022
    New Data Shows Big Flaw in STIR/SHAKEN Is Now Even Worse
    You don't need to apologize, Dennis. The only person who was pedantic about the word 'authentication' was me. But I have reason to be pedantic as there is confusion between how the word is used by a...
  • Dennis Dupont Dennis Dupont 20 Jun 2022
    New Data Shows Big Flaw in STIR/SHAKEN Is Now Even Worse
    Sorry if I was being pedantic about that one word. I have been in the business of reading and implementing specs, so I may get hung up on them. Either way I think we have converged onto the root of...

Receive Weekly Newsletters by Email

Email address:


First Name:


Last Name:


Archives
  • ►2022 (129)
    • ►June (22)
    • ►May (22)
    • ►April (21)
    • ►March (23)
    • ►February (20)
    • ►January (21)
  • ►2021 (262)
    • ►December (23)
    • ►November (22)
    • ►October (21)
    • ►September (22)
    • ►August (22)
    • ►July (22)
    • ►June (23)
    • ►May (21)
    • ►April (22)
    • ►March (23)
    • ►February (20)
    • ►January (21)
  • ►2020 (262)
    • ►December (23)
    • ►November (21)
    • ►October (22)
    • ►September (22)
    • ►August (21)
    • ►July (23)
    • ►June (22)
    • ►May (21)
    • ►April (22)
    • ►March (22)
    • ►February (20)
    • ►January (23)
  • ►2019 (261)
    • ►December (22)
    • ►November (21)
    • ►October (23)
    • ►September (21)
    • ►August (22)
    • ►July (23)
    • ►June (20)
    • ►May (23)
    • ►April (22)
    • ►March (21)
    • ►February (20)
    • ►January (23)
  • ►2018 (261)
    • ►December (21)
    • ►November (22)
    • ►October (23)
    • ►September (20)
    • ►August (23)
    • ►July (22)
    • ►June (21)
    • ►May (23)
    • ►April (21)
    • ►March (22)
    • ►February (20)
    • ►January (23)
  • ►2017 (260)
    • ►December (21)
    • ►November (22)
    • ►October (22)
    • ►September (21)
    • ►August (23)
    • ►July (21)
    • ►June (22)
    • ►May (23)
    • ►April (20)
    • ►March (23)
    • ►February (20)
    • ►January (22)
  • ►2016 (271)
    • ►December (22)
    • ►November (22)
    • ►October (22)
    • ►September (24)
    • ►August (24)
    • ►July (21)
    • ►June (24)
    • ►May (23)
    • ►April (21)
    • ►March (25)
    • ►February (22)
    • ►January (21)
  • ►2015 (240)
    • ►December (23)
    • ►November (25)
    • ►October (22)
    • ►September (22)
    • ►August (22)
    • ►July (23)
    • ►June (22)
    • ►May (22)
    • ►April (22)
    • ►March (25)
    • ►February (7)
    • ►January (5)
  • ►2014 (87)
    • ►December (10)
    • ►November (8)
    • ►October (8)
    • ►September (5)
    • ►August (5)
    • ►July (5)
    • ►June (7)
    • ►May (8)
    • ►April (7)
    • ►March (8)
    • ►February (7)
    • ►January (9)
  • ►2013 (100)
    • ►December (9)
    • ►November (8)
    • ►October (5)
    • ►September (10)
    • ►August (8)
    • ►July (12)
    • ►June (10)
    • ►May (8)
    • ►April (7)
    • ►March (8)
    • ►February (8)
    • ►January (7)
  • ►2012 (108)
    • ►December (7)
    • ►November (10)
    • ►October (7)
    • ►September (9)
    • ►August (8)
    • ►July (9)
    • ►June (10)
    • ►May (10)
    • ►April (13)
    • ►March (11)
    • ►February (9)
    • ►January (5)
  • ►2011 (132)
    • ►December (7)
    • ►November (12)
    • ►October (10)
    • ►September (11)
    • ►August (18)
    • ►July (12)
    • ►June (11)
    • ►May (12)
    • ►April (12)
    • ►March (12)
    • ►February (7)
    • ►January (8)
  • ►2010 (95)
    • ►December (6)
    • ►November (7)
    • ►October (5)
    • ►September (5)
    • ►August (5)
    • ►July (9)
    • ►June (5)
    • ►May (16)
    • ►April (11)
    • ►March (11)
    • ►February (8)
    • ►January (7)
  • ►2009 (86)
    • ►December (5)
    • ►November (6)
    • ►October (8)
    • ►September (7)
    • ►August (8)
    • ►July (6)
    • ►June (6)
    • ►May (8)
    • ►April (11)
    • ►March (7)
    • ►February (6)
    • ►January (8)
  • ►2008 (168)
    • ►December (11)
    • ►November (13)
    • ►October (22)
    • ►September (22)
    • ►August (20)
    • ►July (13)
    • ►June (12)
    • ►May (11)
    • ►April (12)
    • ►March (9)
    • ►February (11)
    • ►January (12)
  • ►2007 (144)
    • ►December (11)
    • ►November (9)
    • ►October (16)
    • ►September (14)
    • ►August (16)
    • ►July (16)
    • ►June (10)
    • ►May (10)
    • ►April (9)
    • ►March (12)
    • ►February (11)
    • ►January (10)
  • ►2006 (38)
    • ►December (16)
    • ►November (17)
    • ►October (5)
Editor
  • Eric Priezkalns
    Eric Priezkalns
Leading Contributors
  • Joseph Nderitu
    Joseph Nderitu
  • Michael Lazarou
    Michael Lazarou
  • Rob Chapman
    Rob Chapman
  • Marianne Curphey
    Marianne Curphey
  • David Morrow
    David Morrow
  • Lee Scargall
    Lee Scargall
Recent Posts
  • MTN Nigeria Subsidiary Demands Banks Return $54mn of ‘Wrong’ Mobile Money Transactions
  • Last Week to Respond to i3forum-RAG Survey on International Wholesale Fraud
  • RA Propaganda in Nigeria Shows Folly of Get-Rich-Quick Mentality
  • RAG Goes to Sydney
  • Mobile vs Desktop: How Do You Read Commsrisk?
  • The Wangiri Fraud That Was Mostly a Billing Error
  • Regulator Warns Telco for Failing to Investigate Spam
  • Huge Budget Rise Needed to Replace Chinese Tech in US Networks
  • UK Government Proposes Heavy Fines for Spam Calls and Texts
  • Saying African Telcos Are ‘Inadequately Prepared’ for Mobile Money Fraud Smacks of Unconscious Racism
  • What If China Created a Rival to the US STIR/SHAKEN Program?
  • New i3forum-RAG Survey Focuses on International Wholesale Fraud
  • Home
  • About
  • Contact
  • Advertising

Articles copyright © the author, all else copyright © Revenue Protect Limited

We use cookies to remember repeat visits to this website. Click “accept” to give consent or "settings" to avoid non-essential cookies.
.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT