Myth of the ‘Customer’ God
With a billion people, Indian market is a lucrative proposition for business. A BILLION seems a lot. But under the hood, remains the hypercompetitive economy…
The Year that was…
Again, I have been MIA from the TalkRA roster for quite a while, but the truth of the matter is that I have spent the…
Behold, the Customer Stands at the Door
A week ago, I participated in a new program dubbed “In Your Shoes”. This initiative requires each manager to spend two days at a customer-facing point in…
Assuring Contact
Over the years, I have witnessed plenty of arguments about the scope of revenue assurance. It should include this, it should not include that, it…
Connectiva Offers Customer Experience Management
Indian revenue assurance vendor has announced the launch of a new solution for customer experience management (CEM). You can read the press release here. This…
BT Stinks
Shakespeare wrote that “brevity is the soul of wit”. My title was brief, but rather blunt, and not very witty. I hope that you will…
Time Is Money
Customer Service In The Age Of Convergence
