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Tag: churn

SK Telecom Gives 50% Discount to Stem Exodus of Customers Following HSS Data Breach

CEO Yoo Young-sang announced a KRW500bn (USD370mn) customer giveaway alongside a KRW700bn (USD510mn) plan to invest in security.

Notifying Telco Customers of Best Tariffs Encourages More to Re-Contract

Research by the UK comms regulator found that sending annual notifications of the best available tariffs had a positive influence on the number of out-of-contract customers who chose to re-contract.

Survey Says One-Tenth of Optus Customers Churned after Massive Data Breach

Australians who google the words 'Optus' and 'cancellation' are shown adverts begging them to give the operator another chance.

Up to 15% of Churn Occurs in First 3 Months of Service

As customers we know what makes us regret signing a contract with a new supplier, so why do telcos struggle to do the same?

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