Survey Says One-Tenth of Optus Customers Churned after Massive Data Breach
Australians who google the words ‘Optus’ and ‘cancellation’ are shown adverts begging them to give the operator another chance.
Up to 15% of Churn Occurs in First 3 Months of Service
As customers we know what makes us regret signing a contract with a new supplier, so why do telcos struggle to do the same?