Tag: complaints
Australian Complaints about Scam SMS Down 97% from Peak
Complaints to the Australian Communications and Media Authority (ACMA) about scam voice calls have also tumbled 91% over a four-year period.
These Graphs Show the UK Is Better at Reducing Unwanted Calls than the USA
Josh Bercu of USTelecom epitomizes one of the worst faults of the US comms sector: the selective use of data to exaggerate the effectiveness of consumer protection policies.
Rise in US Complaints about Robocalls and other News from the Global Fraud Dashboard
Those seeking truth should begin by examining data.
Astonishing Drop in Aussie Complaints about Scam Calls and Messages Continues
Everybody should give the Aussie authorities the credit they deserve, then learn from their example.
Dramatic Fall in Complaints about Spam and Scam Calls on Both Sides of the Atlantic
But there remain big differences in the number of complaints lodged by Americans and Brits. In other news, the IoT Security Foundation reports on the international adoption of vulnerability disclosure policies.
Americans Are Seven Times More Likely to Complain about Nuisance Calls than Brits
Comparing complaints received by the UK's ICO to the US FTC reveals remarkable similarities in trends despite divergent policies on reducing spam and scam calls.
Optus Data Breach Caused Surge in Complaints for Ombudsman, but Not as Many as You Might Expect
10 million Australians were affected but the breach prompted fewer complaints than other common causes of dissatisfaction.
AT&T Bills Customers after Their Home Is Burned Down
Perhaps the US telco was unaware of which lines were disconnected by devastating wildfires in California, but did they have to be so unresponsive to the justified complaints of these customers?
Why Do Nigerians Complain about Billing so Much?
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria's regulator, but this statistic might give a misleading impression of what upsets customers.
Turning Customer-Centricity into Curse Storm City
If customers lack faith in telcos it is because of how they are treated when confronted with real, and expensive, problems.
The Health Check
Businesses need to examine themselves in order to ensure their wellbeing, just like people need to monitor their own health and fitness.
Categories
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
Get Our Weekly Newsletter by Email
