Perhaps the US telco was unaware of which lines were disconnected by devastating wildfires in California, but did they have to be so unresponsive to the justified complaints of these customers?
Would you fear a boss who asks what leads customers to complain?
Billing is cited as the cause of more than 50 percent of complaints received by Nigeria’s regulator, but this statistic might give a misleading impression of what upsets customers.
If customers lack faith in telcos it is because of how they are treated when confronted with real, and expensive, problems.
Businesses need to examine themselves in order to ensure their wellbeing, just like people need to monitor their own health and fitness.