5 Takeaways from Surveillance of a Scam Call Center
Hacker Jim Browning took control of the CCTV inside an Indian scam call center and used it to reveal exactly how it worked. His videos should be used to train all fraud managers.
Vigilante Hacker Spies on Scam Call Center Using Their Own CCTV and Call Recording Systems
Fraudsters in Gurgaon, India, were raided by police after British hacker Jim Browning published recordings of their crimes.
Wangiri Re-Purposed to Target Customer Contact Centers
Businesses may be duped into dialing expensive numbers in the mistaken belief they are calling genuine customers.