Ofcom wants to ensure fair treatment of comms customers in debt although disconnections have not increased during the pandemic.
Trustonic CEO Dion Price told RAG TV about people being denied credit for a smartphone when they can obtain it for other products.
The cost of internet access is still too high for millions of people, but the cost of not having access is also high.
Recent research by the UK comms regulator reiterated the difficulties that so many customers are going through worldwide.
Sensitive management of access to each phone will maintain cash flow during a time when customers are under financial pressure.
Here are eight recommendations for any telco revenue assurance team confronting the risks of issuing loans via their mobile money service.
A 90 year old customer said she cried about being threatened with disconnection for non-payment of her phone bill. The telco later apologized after it was discovered the bill had actually been settled.
Automation and plenty of data means the credit worthiness of individuals can be assessed before they become subscribers.
Almost half the people in the world have no bank account, but social data can be used to assess their credit worthiness.
Banks verify prospective customers using the online identity they maintain with other banks. Telcos could do the same.