Here are eight recommendations for any telco revenue assurance team confronting the risks of issuing loans via their mobile money service.
A 90 year old customer said she cried about being threatened with disconnection for non-payment of her phone bill. The telco later apologized after it was discovered the bill had actually been settled.
Automation and plenty of data means the credit worthiness of individuals can be assessed before they become subscribers.
Almost half the people in the world have no bank account, but social data can be used to assess their credit worthiness.
Banks verify prospective customers using the online identity they maintain with other banks. Telcos could do the same.
UK household debt is climbing and this creates challenges for those seeking payment of recurring bills.
Jim Rice of LexisNexis explains the results of a study into whether telecoms credit scoring would be improved by also utilizing data from other industries.
The Chief Risk Officer of PayPal warns that fraudsters will increasingly target the users of mobile phones.
Telcos have a lot of data which is not being effectively used when assessing the credit risk of individual customers.
Analytics that calculate the risk of customers not paying their bills are just as important as reconciliations that check the completeness of those bills.