Mobile Money Loans: Are RA Teams Ready?
Here are eight recommendations for any telco revenue assurance team confronting the risks of issuing loans via their mobile money service.
Remembering the Human Side of Billing
A 90 year old customer said she cried about being threatened with disconnection for non-payment of her phone bill. The telco later apologized after it was discovered the bill had actually been settled.
Using Machine Learning to Identify ‘Never Pay’ Subscribers
Automation and plenty of data means the credit worthiness of individuals can be assessed before they become subscribers.
Mobile Phones Can Build Credit Profiles for the Unbanked
Almost half the people in the world have no bank account, but social data can be used to assess their credit worthiness.
Should Telcos Verify Customers Using Their Banking Identity?
Banks verify prospective customers using the online identity they maintain with other banks. Telcos could do the same.
Rising Credit Risk Will Force UK Telcos and Utilities to Rethink Collection Strategies
UK household debt is climbing and this creates challenges for those seeking payment of recurring bills.
Cross-Industry Credit Data from LexisNexis
Jim Rice of LexisNexis explains the results of a study into whether telecoms credit scoring would be improved by also utilizing data from other industries.
PayPal CRO Says Fraud Will Go Mobile in 2016
The Chief Risk Officer of PayPal warns that fraudsters will increasingly target the users of mobile phones.
When Is Credit Risk Too Restrictive?
Telcos have a lot of data which is not being effectively used when assessing the credit risk of individual customers.
WeDo Launches New Predictive Credit Model
Analytics that calculate the risk of customers not paying their bills are just as important as reconciliations that check the completeness of those bills.