Bad debt topped the tables for the greatest single cause of leakage per the Risk & Assurance Group’s RAFM Survey.
We finally have a survey that is so large and diverse that it covers leakages, like mobile money fraud, which are usually excluded because they are not relevant to telcos in Western countries.
Leakage cannot be the only measure of performance for a maturing revenue assurance function.
The BT Leakage Susceptibility Model is currently undergoing evaluation by members of the Risk & Assurance Group.
Supplier assurance is a good idea, but SirionLabs intend to promote it with the same crappy marketing promises that were used to sell revenue assurance in the bad old days.
Businesses need to examine themselves in order to ensure their wellbeing, just like people need to monitor their own health and fitness.