The Origins of Revenue Assurance and Why They Matter
We interviewed David Smith, an author of Successfully Managing Revenue Assurance, the 2001 publication that defined RA.
Incorrect Pricing Causes One-Third of Telco Charging Errors, Says Araxxe Test Results
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.
The Argument for National Regulatory Telco Testing
Regulators should procure the systems needed to test telcos instead of telling telcos to test themselves.
UK Reg Thinks Plusnet Overcharged for Four Years
Ofcom believes it has evidence of overcharging between 2011 and 2015. The onus is now on Plusnet to defend themselves.
EE Fined $3.3mn for Overcharging
EE overcharged 40,000 customers, and were slow to reimburse them. The issues identified show how flawed the UK’s billing accuracy regime is.
UK to Expand Regulatory Audit of Bill Accuracy
Ofcom wants to extend its metering and billing scheme to data services, even though it failed to protect voice customers.
10 RAFM Issues: Should We Welcome or Fight Regulation?
The series continues with the thorny question of whether RAFM is helped or hindered by the need to comply with external rules.
Media Shreds Vodafone UK Billing Screw Ups
The mountain of complaints about Vodafone UK billing errors has led to an equally large mountain of negative press.
UK Reg Investigates Plusnet for Overcharging
UK regulator Ofcom likes to investigate billing errors that telcos already admitted to making. Maybe Plusnet will be the first telco to discover why Ofcom does this.
Vodafone UK Challenged About PAYG Errors
The UK regulator adds a new twist to the long-running farce surrounding the accuracy of Vodafone charges.