Major UK Operator Overcharged Customers for 15 Years without Their Billing Auditors Noticing
O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
$14.5mn Fine for Telco That Overcharged Customers for 8 Years
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
The Origins of Revenue Assurance and Why They Matter
We interviewed David Smith, an author of Successfully Managing Revenue Assurance, the 2001 publication that defined RA.
Incorrect Pricing Causes One-Third of Telco Charging Errors, Says Araxxe Test Results
Test call vendor Araxxe has shared data about 3,665 charging errors they found on behalf of 61 telcos over the last three years.
The Argument for National Regulatory Telco Testing
Regulators should procure the systems needed to test telcos instead of telling telcos to test themselves.
UK Reg Thinks Plusnet Overcharged for Four Years
Ofcom believes it has evidence of overcharging between 2011 and 2015. The onus is now on Plusnet to defend themselves.
EE Fined $3.3mn for Overcharging
EE overcharged 40,000 customers, and were slow to reimburse them. The issues identified show how flawed the UK’s billing accuracy regime is.
UK to Expand Regulatory Audit of Bill Accuracy
Ofcom wants to extend its metering and billing scheme to data services, even though it failed to protect voice customers.
10 RAFM Issues: Should We Welcome or Fight Regulation?
The series continues with the thorny question of whether RAFM is helped or hindered by the need to comply with external rules.
Media Shreds Vodafone UK Billing Screw Ups
The mountain of complaints about Vodafone UK billing errors has led to an equally large mountain of negative press.