RAG Nairobi: How Interaction and Innovation Leads to Collaboration
MTN Group demonstrated the key ingredients for success at the RAG Nairobi conference.
5 Takeaways from RAG Nairobi
Safaricom welcomed a full audience to their superb conference facility, and the speakers were equally inspiring.
MTN SA Admits Charging Some Calls to Toll Free Numbers
MTN intends to refund customers who were incorrectly charged, but it will take time to determine what is owed.
Customer Makes Mobile Money Mistake, Telco Pays
Uganda’s regulator will investigate MTN to see what more can be done about customers sending mobile money to the wrong numbers.
MTN RAFM Staff Describe ‘Amazing’ Training Program
A short video shows revenue assurance and fraud analysts praising the online training they receive in MTN Group.
RAG Events Venture Into New Territories
Safaricom, Sprint and Batelco have agreed to host telco risk and assurance conferences in Kenya, USA and Bahrain respectively.
Clean Energy, Dirty Government Mentality
African telcos could save money and protect the environment by using renewable energy sources for remote sites, but this may not suit state-run energy suppliers.
Biometrics and MTN: A World of Possibilities
The South African telco will authenticate postpaid subscribers by deploying fingerprint technology in all of their stores.
MTN Fraud Analyst Sold Phone Records to Dodgy Businessman
The privacy infringement targeted politicians and journalists who had been outspoken about corruption.
MTN: Collaboration in Assurance
Having worked with some of the most inspiring assurance teams to be found in African telcos, I find myself admiring the lead taken by Tony Sani and his team at MTN.