Much can be learned from the story of O2 overcharging customers and misleading their regulator, but the most important is that many people want someone else to be responsible for billing assurance.
Ofcom said Telefónica’s UK operating company had a ‘history’ of withholding information.
Former executives at mobile operator O2 may have violated anti-bribery laws.
They say you must be insane to repeat the same act whilst expecting a new result. Consider the sanity of relying on repeated warnings to protect customers from the world’s most common phone scam.
Leading experts from Telefónica, BT, Inmarsat, Virgin Media and Vodafone have already committed to participating in RAG’s first post-lockdown conference.
O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
Customers complained via social media about receiving 50 or 60 calls from slightly different originating numbers within African ranges.
The stores of some UK mobile networks will issue replacement SIMs without demanding photo ID. Just as importantly, some BBC journalism is fundamentally dishonest.
The customer claimed not to have noticed the regular monthly transfers from his bank account.