UK Serious Fraud Office Probes Major Mobile Network
Former executives at mobile operator O2 may have violated anti-bribery laws.
Wangiri Warnings in Czechia, Greece and Poland
They say you must be insane to repeat the same act whilst expecting a new result. Consider the sanity of relying on repeated warnings to protect customers from the world’s most common phone scam.
First Speakers Confirmed for RAG London 2021
Leading experts from Telefónica, BT, Inmarsat, Virgin Media and Vodafone have already committed to participating in RAG’s first post-lockdown conference.
Major UK Operator Overcharged Customers for 15 Years without Their Billing Auditors Noticing
O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
$14.5mn Fine for Telco That Overcharged Customers for 8 Years
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
Wangiri Attack Makes UK News Headlines
Customers complained via social media about receiving 50 or 60 calls from slightly different originating numbers within African ranges.
BBC Tries To Create Panic Over SIM Swaps
The stores of some UK mobile networks will issue replacement SIMs without demanding photo ID. Just as importantly, some BBC journalism is fundamentally dishonest.
Customer Billed 11 Years after Canceling Contract?
The customer claimed not to have noticed the regular monthly transfers from his bank account.
Protecting and Verifying Customer ID Is Becoming More Difficult
Simon Walsh of Telefónica UK briefly explains why identity theft has become his top concern.
Comparing Assurance in Telcos and Retailers
Paul Masters has overseen internal audit for a retailer and for various telcos. What might they teach each other about operational integrity?