Major UK Operator Overcharged Customers for 15 Years without Their Billing Auditors Noticing
O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
$14.5mn Fine for Telco That Overcharged Customers for 8 Years
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
Wangiri Attack Makes UK News Headlines
Customers complained via social media about receiving 50 or 60 calls from slightly different originating numbers within African ranges.
BBC Tries To Create Panic Over SIM Swaps
The stores of some UK mobile networks will issue replacement SIMs without demanding photo ID. Just as importantly, some BBC journalism is fundamentally dishonest.
Customer Billed 11 Years after Canceling Contract?
The customer claimed not to have noticed the regular monthly transfers from his bank account.
Protecting and Verifying Customer ID Is Becoming More Difficult
Simon Walsh of Telefónica UK briefly explains why identity theft has become his top concern.
Comparing Assurance in Telcos and Retailers
Paul Masters has overseen internal audit for a retailer and for various telcos. What might they teach each other about operational integrity?
Blame It On The Boogie: a mystery manager chastises O2 for outages
For the first time, talkRA is publishing an anonymous guest blog. The piece was sent by email using an account called ‘RA Manager’. Who is…
O2 Data Breach: customers are best testers
UK mobile operator O2 found themselves in trouble last week, when it was discovered they automatically sent the user’s telephone number to any website they…
O2 Bill Shock Too Soon
Roaming data charges can lead to bill shock – the shock of enormous and unexpected bills. One sensible counter-measure to bill shock is to warn…