O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
Customers complained via social media about receiving 50 or 60 calls from slightly different originating numbers within African ranges.
The stores of some UK mobile networks will issue replacement SIMs without demanding photo ID. Just as importantly, some BBC journalism is fundamentally dishonest.
The customer claimed not to have noticed the regular monthly transfers from his bank account.
Simon Walsh of Telefónica UK briefly explains why identity theft has become his top concern.
Paul Masters has overseen internal audit for a retailer and for various telcos. What might they teach each other about operational integrity?
For the first time, talkRA is publishing an anonymous guest blog. The piece was sent by email using an account called ‘RA Manager’. Who is…
UK mobile operator O2 found themselves in trouble last week, when it was discovered they automatically sent the user’s telephone number to any website they…
Roaming data charges can lead to bill shock – the shock of enormous and unexpected bills. One sensible counter-measure to bill shock is to warn…