Commsrisk

No, Ofcom has not ordered widespread blocking of international calls. But risk managers should understand why the BBC said they had.

Ofcom wants to ensure fair treatment of comms customers in debt although disconnections have not increased during the pandemic.

A BBC journalist spouted a string of half-truths about CLI spoofing and crime whilst belittling a representative of the UK regulator.

O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.

Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.

Giving advice about the best tariff for a subscriber might also encourage customers to act on other recommendations.

The carrier examined a year of data beginning with the date that wholesale price controls were introduced.

The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.

Ofcom, the UK regulator, wants to ban the locking of mobile phones to networks, saying it is ‘not essential’ to reducing fraud.

giffgaff overcharged millions of customers since 2011, but the real concern should be that Ofcom seems incapable of learning from its own mistakes.