Tag: ofcom
Is Vodafone UK Deliberately Overcharging the Dead?
George Monbiot, a writer and political activist with a cult-like following, has accepted an invitation to tell the CEO of Vodafone UK how his telco should handle bereavement.
Why Does Mental Health Stop Mattering When the Bill Comes from the BBC?
Rules that stop UK comms providers intimidating vulnerable people are set aside when the BBC collects money.
UK Regulator Delays STIR/SHAKEN Decision; Pretends to Launch an Anti-Scam ‘Crackdown’
37 pages of Ofcom waffle could have been reduced to a few sentences saying they hope somebody else will tell them what to do.
O2 Fined for Misleading Regulator about Overbilling
Ofcom said Telefónica's UK operating company had a 'history' of withholding information.
Has the UK Regulator Just Ordered the Blocking of Foreign Scam Calls?
No, Ofcom has not ordered widespread blocking of international calls. But risk managers should understand why the BBC said they had.
UK Regulator Considers New Protections for Telco Customers in Debt
Ofcom wants to ensure fair treatment of comms customers in debt although disconnections have not increased during the pandemic.
Angry, Biased and Superficial: BBC Reporting of Spoofing Fraud
A BBC journalist spouted a string of half-truths about CLI spoofing and crime whilst belittling a representative of the UK regulator.
Major UK Operator Overcharged Customers for 15 Years without Their Billing Auditors Noticing
O2 was fined USD14.5mn for billing errors from 2011 to 2019, but those errors were evident as early as December 2003.
$14.5mn Fine for Telco That Overcharged Customers for 8 Years
Telefónica UK presented inaccurate closing bills to 251,700 customers who wanted to end their service.
Should Telcos Use Data to Recommend Better Deals to Existing Customers?
Giving advice about the best tariff for a subscriber might also encourage customers to act on other recommendations.
Price Cap for UK 070 Numbers Caused 75% Fall in Fraud, Says BICS
The carrier examined a year of data beginning with the date that wholesale price controls were introduced.
UK Telco Fined for Overcharging Calls by Disabled Customers
The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
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Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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