Tag: ofcom
Smartphone Crowdsourcing Hints at Future of Regulation
British users installed apps which collect and send data to the regulator, creating a new form of performance monitoring.
Vodafone UK Billing Complaints Up Again
The latest stats show an upward surge from Vodafone postpaid customers who believe they have been billed incorrectly. Ofcom responded by making excuses instead of taking action.
EE Fined $3.3mn for Overcharging
EE overcharged 40,000 customers, and were slow to reimburse them. The issues identified show how flawed the UK's billing accuracy regime is.
UK to Expand Regulatory Audit of Bill Accuracy
Ofcom wants to extend its metering and billing scheme to data services, even though it failed to protect voice customers.
More Awful Bill Complaint Stats from Vodafone
The Vodafone UK billing fiasco extends to 18 months, with new quarterly figures showing Vodafone still prompts more complaints than all their postpaid mobile rivals combined.
UK Reg Investigates Plusnet for Overcharging
UK regulator Ofcom likes to investigate billing errors that telcos already admitted to making. Maybe Plusnet will be the first telco to discover why Ofcom does this.
UK Press Slams Vodafone Billing Mess
British journalists have finally discovered the Vodafone billing fiasco, and they have taken the opportunity to tear into the telco's repeated failures.
UK Reg Sees Vodafone Bill Errors, Takes No Action
The UK regulator continues to make a mockery of billing accuracy rules by concluding it will do nothing to protect Vodafone customers, because they can complain for themselves.
EE Overcharged Customer Service Calls
RA has been around for over a decade, but the investigation of an old mistake by EE shows the UK regulator still has a naive understanding of human error and its implications.
Customer Survey Reveals Vodafone Billing Woes
A regulatory report contains four statistics that show how problems with Vodafone UK mobile phone bills are severely undermining customer satisfaction.
UK Reg Drops Scheme to Promote Bill Accuracy
Ofcom redefines absurdity by admitting the promotion of its billing accuracy audits would have the undesirable consequence of making people think about billing accuracy.
Logos for (In)accurate Bills
Ofcom, the barmy British regulator, now thinks logos are a good way to draw attention to complacent audits of billing accuracy.
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Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
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