Turning Customer-Centricity into Curse Storm City
If customers lack faith in telcos it is because of how they are treated when confronted with real, and expensive, problems.
Big Bills and Passed Bucks
Two recent stories in the UK press show how everyone hopes network operators will suffer the cost of other people’s mistakes.
Inventive Fraud Management Tools Take Flight for the New Age of SIP/VoIP Operators
Oculeus CEO Arnd Baranowski says the IP addresses of PBX hackers can and should be blocked before they succeed.
New Lease of Life for Ageing Fraud Types
The competition between fraudsters and fraud managers forces both to evolve. PBX fraud is a perfect example of how an old technique can mutate and thrive again.