Big Fine for Plusnet after Overcharging Customers
Plusnet’s error will be tediously familiar to anyone with experience of telco billing (in)accuracy. The regulator responded with tough talk of a kind we have also heard before.
Plusnet’s error will be tediously familiar to anyone with experience of telco billing (in)accuracy. The regulator responded with tough talk of a kind we have also heard before.
Ofcom believes it has evidence of overcharging between 2011 and 2015. The onus is now on Plusnet to defend themselves.