Understanding the Relationship between Revenue and Experience
Silo thinking costs telcos money because of a failure to appreciate how QoE influences customer behavior.
Smartphone Crowdsourcing Hints at Future of Regulation
British users installed apps which collect and send data to the regulator, creating a new form of performance monitoring.
Transforming Interconnect for IP Networks
We need new models for exchanging interconnection data to reflect the security, privacy and quality priorities of IP networks.