Tag: regulation

The Curious Case of the Vanishing Targets

11 Aug 2014

I have a very serious point to make today. But in order to make it, I will start with a comic daydream...Usain Bolt...

Record USD5M Overbilling Fine Issued by UK Regulator

19 Aug 2011

The UK's comms regulator, Ofcom, has issued fines worth GBP3M (USD5M) to UK comms providers TalkTalk and Tiscali. This is the most severe...

UK Regulator Launches ‘Bill Shock’ Consultation

10 May 2011

'Bill shock' is the phenomenon of customers receiving bills that are far higher than they are used to. The high charges may stem...

Regulator Confirms Bell Canada Must Pay for RA Mistakes

15 Jun 2010

Previously talkRA reported how slip-ups by Bell Canada's revenue assurance program actually resulted in the company overcharging its customers. Now the Canadian Radio-television...

The Terminal Velocity of Change

18 Apr 2010

On 1 April 2010, UK regulator Ofcom announced significant cuts to future mobile termination rates (MTRs). The result is that MTRs will fall by...

Bell Canada: When RA Goes Bad

10 Mar 2010

How much do you lose when you underbill a customer? The difference between what you should have billed and what you did bill....

Blocking As Assurance

28 Jul 2009

It seems Russian communications providers have broadened the definition of RA - to include blocking VoIP.It is obvious Skype and IM erode prime revenues...