The Wangiri Fraud That Was Mostly a Billing Error
A customer was lured into making an expensive international call but her error was made hundreds of times worse by her telco incorrectly recording the call’s duration.
Anatomy of a Billing Error That Took 15 Years to Resolve
Much can be learned from the story of O2 overcharging customers and misleading their regulator, but the most important is that many people want someone else to be responsible for billing assurance.
GSMA Mobile Money Handbook Shows Prejudice Against Revenue Assurance
If regulators should worry about KYC, AML, data protection, fraud and cybersecurity they cannot simply ignore the integrity of revenues.
Security, Fraud and RA Losses Worth $149bn in 2021 per Survey of Comms Providers
Security breaches caused most leakage for comms providers, whilst RA-style leakages were worth almost double the value of fraud.
From the Archives: The RA Truck Stop
A new series republishing some of the classic Commsrisk articles of yesteryear begins with the very first post on this website.
Why Community Is Important to RAG
Businesspeople may focus on the trading of information, but humans talk to each other because they are social animals too.
Raw CDR Analysis Is Central to Revenue Assurance
Does anyone in your RA team know how to read a call detail record (CDR)?
Stakeholder Management: The Most Important Skill in Business Assurance?
It may be a ‘soft’ skill, but knowing how to engage with stakeholders is vital to the work of an assurance professional.
Why Did Revenue Assurance Fail to Spread to Other Sectors?
Alan Turing and the work of Bletchley Park shows how it may take time for valuable ideas to gain wide appreciation.
How Much Are Revenue Assurance Professionals Paid?
Both the strengths and weaknesses of the revenue assurance job market are highlighted by data from a website that allows UK employees to anonymously rate their employers.