This article is not a stub. It states important facts about a discipline that too often treated the documentation of facts as unimportant.
The 217mn inhabitants of the world’s seventh-largest country are told that telcos need revenue assurance to be imposed from outside.
A customer was lured into making an expensive international call but her error was made hundreds of times worse by her telco incorrectly recording the call’s duration.
Much can be learned from the story of O2 overcharging customers and misleading their regulator, but the most important is that many people want someone else to be responsible for billing assurance.
If regulators should worry about KYC, AML, data protection, fraud and cybersecurity they cannot simply ignore the integrity of revenues.
Security breaches caused most leakage for comms providers, whilst RA-style leakages were worth almost double the value of fraud.
A new series republishing some of the classic Commsrisk articles of yesteryear begins with the very first post on this website.
Businesspeople may focus on the trading of information, but humans talk to each other because they are social animals too.
Does anyone in your RA team know how to read a call detail record (CDR)?
It may be a ‘soft’ skill, but knowing how to engage with stakeholders is vital to the work of an assurance professional.