RAG TV: Telcos, Planes and Autonomization
Bartek Bukowski of BT was the expert guest for Episode 5 of the current season of RAG TV. Root cause analysis was the nominal subject of the show, but we talked about much, much more.
Zen and the Art of Root Cause Analysis
Our story begins with Farmer Joe who has a beautiful daughter Janet. Farmer Joe decides to bequeath the family decorative pin to Janet on her…
Get RA-Wise with 5 Whys
5 Whys is perhaps the best known technique for finding the root cause of problems. Developed in Japan and pioneered in Toyota, it belongs with…