MTN Ghana will not have succeeded without taking risks, raising a question about regulators punishing telcos for good decisions.
We have the technology to share hard data about revenue assurance and fraud management, but we continue to spread subjective opinions instead.
Banks and other businesses can safeguard against account takeover fraud by checking if a customer’s SIM has recently been replaced.
Five major trends were described at the beginning of 2018. Did change occur as rapidly as expected?
Safaricom welcomed a full audience to their superb conference facility, and the speakers were equally inspiring.
Bob Collymore wants to assure Safaricom customers that their mobile money funds are safe.
Mobile phones are a magnet for digital criminals. Telcos like Safaricom are showing how they strive to protect customers.
The purchase of an RA solution by Safaricom causes a journalist to confuse his readers and draw all the wrong conclusions.
Safaricom, Sprint and Batelco have agreed to host telco risk and assurance conferences in Kenya, USA and Bahrain respectively.
Identifying customers by asking questions is a risk because the answers are also known to internal fraudsters. Safaricom will use voice biometrics to reduce fraud and boost service.