Succeeding Too Much: Regulator Says MTN Ghana Dominates Mobile Money
MTN Ghana will not have succeeded without taking risks, raising a question about regulators punishing telcos for good decisions.
Share Data, Not Opinions
We have the technology to share hard data about revenue assurance and fraud management, but we continue to spread subjective opinions instead.
Safaricom API Warns Banks about SIM Swaps
Banks and other businesses can safeguard against account takeover fraud by checking if a customer’s SIM has recently been replaced.
Which Predictions Were Right?
Five major trends were described at the beginning of 2018. Did change occur as rapidly as expected?
5 Takeaways from RAG Nairobi
Safaricom welcomed a full audience to their superb conference facility, and the speakers were equally inspiring.
Safaricom CEO Promises Biometrics and Mobile Money Suspension to Tackle SIM Swap Fraud
Bob Collymore wants to assure Safaricom customers that their mobile money funds are safe.
Focus on SIM Swaps and Mobile Money Fraud in Kenya
Mobile phones are a magnet for digital criminals. Telcos like Safaricom are showing how they strive to protect customers.
How to Mangle a Revenue Assurance Story
The purchase of an RA solution by Safaricom causes a journalist to confuse his readers and draw all the wrong conclusions.
RAG Events Venture Into New Territories
Safaricom, Sprint and Batelco have agreed to host telco risk and assurance conferences in Kenya, USA and Bahrain respectively.
How Biometrics Fights Fraud and Serves Customers
Identifying customers by asking questions is a risk because the answers are also known to internal fraudsters. Safaricom will use voice biometrics to reduce fraud and boost service.