Why Streaming Services Need Assurance Thinkers
Spotify rapidly resolved an error which resulted in duplicate charges, but why do data-rich businesses allow these mistakes to happen in the first place?
Fraudsters Make Mystery Music for Spotify
Spotify refuse to comment about whether they paid musicians whose songs were only played because user playlists had been hacked.
Is OTT Direct Carrier Billing the Next Big Assurance Challenge?
Presenting charges on behalf of over-the-top providers will make it harder to detect fraud and resolve billing complaints.
Anti-Piracy Emails Will Fail, Says New Survey
A survey of British internet users finds that 72 percent believe copyright piracy warning notices will be ignored.