Should Telcos Use Data to Recommend Better Deals to Existing Customers?
Giving advice about the best tariff for a subscriber might also encourage customers to act on other recommendations.
RAG TV: From Tariff Harmonization to Tax Audits to Number Plan Loopholes
Francis Afful of MTN Ghana and Guy Howie of Biaas were the guests for a show that was entertaining, varied and informative.
UK Telco Fined for Overcharging Calls by Disabled Customers
The Post Office admitted that a special service for the disabled had been on the wrong tariff for five years.
Only Suckers Pay Full Price
Most UK telco customers could get a lower price, if they simply asked their existing provider for it.
May-Day: Price Control Pledge Causes UK Energy Share Price Tumble
Government tariff caps benefit customers who do not shop around, but discourage competition on price.
Apple Is the New Sheriff of Mobile Comms
Apple’s strategy is to skip any middlemen between them and their customers, and that includes mobile network operators. How can the telcos compete with Apple’s might?
Real-Time Functionality Gives Pricing Flexibility
Real-time responsiveness allows operators to proactively engage customers, but also demands a change in corporate culture.
David Beckham vs. Complicated Tariffs
Do you think mobile phone tariffs are too confusing? So does David Beckham!
Kiss My Tariff
KISS: Keep It Simple, Stupid. The KISS design principle is as sound today as it was when first formulated in the 1960’s. Simple things are…
The Tao of Bitcoin and Mobile Money
Bitcoin, the virtual currency, is the most underestimated threat to the mobile industry. To find out why, and how it has something to do with…