Kenya Power Punishes Customers for Internal Fraud
Customers of the Kenyan monopoly are being held to ransom after they unwittingly bought discounted prepaid tokens from crooked employees.
US Utilities Still Email Plain Text Passwords to Customers
Millions of Americans may be putting themselves at risk by asking utilities to email the passwords for their accounts.
Utilities and Telcos: Different Domains, Similar Challenges
Utilities should emulate RA methods used in telcos. This was one of the conclusions drawn from November’s RAG Utilities meeting.
RA Assistant in Electricity Supplier Caught Stealing Electricity
Notion Charakupa misused property belonging to the Zimbabwe Electricity Transmission and Distribution Company (ZETDC).
What Utilities Can Learn from Telcos About Assurance
Professionals who switched industries will lead the first utilities-oriented meeting of the Risk & Assurance Group.
Customer Engagement in the UK Energy Market
The UK’s Conservative government wants to impose price caps on energy tariffs, but the real problem is that customers do not choose to switch to the cheaper tariffs that already exist.
Survey Says UK Customers Lose £100mn to Energy Billing Errors
There will always be overcharging so long as customer bills depend on estimates instead of actual meter readings.
May-Day: Price Control Pledge Causes UK Energy Share Price Tumble
Government tariff caps benefit customers who do not shop around, but discourage competition on price.
UK Utilities: It’s RA or the Highway…
Changes in the UK energy market have encouraged the creation of RA teams, meaning those with relevant skills are in demand.
New from RAG: Video Piracy, Sales Tax Fraud, and RA for Utilities
The Risk & Assurance Group have shared three recent presentations online.