Customers of the Kenyan monopoly are being held to ransom after they unwittingly bought discounted prepaid tokens from crooked employees.
Millions of Americans may be putting themselves at risk by asking utilities to email the passwords for their accounts.
Utilities should emulate RA methods used in telcos. This was one of the conclusions drawn from November’s RAG Utilities meeting.
Notion Charakupa misused property belonging to the Zimbabwe Electricity Transmission and Distribution Company (ZETDC).
Professionals who switched industries will lead the first utilities-oriented meeting of the Risk & Assurance Group.
The UK’s Conservative government wants to impose price caps on energy tariffs, but the real problem is that customers do not choose to switch to the cheaper tariffs that already exist.
There will always be overcharging so long as customer bills depend on estimates instead of actual meter readings.
Government tariff caps benefit customers who do not shop around, but discourage competition on price.
Changes in the UK energy market have encouraged the creation of RA teams, meaning those with relevant skills are in demand.
The Risk & Assurance Group have shared three recent presentations online.