CEO Lutz Schüler and his team tried to shift the blame to a single employee, but the real blame for a breach that impacts 900,000 customers lies in the failure to unify the management of risk.
The UK’s Advertising Standards Agency does not consistently handle misleading claims about broadband speed.
We must remember mistakes to learn from them, but charging errors by Virgin Media and EE show our industry is forgetful.
The problem with risk management is the tendency to do nothing useful for a long time, before suddenly deciding to panic.
Telcos are starting to provide free services to better compete with OTT providers and retain market share. But have they considered that free services still generate fraud leaks?