Huge Roaming Overcharges by Vodafone UK
Legions of customers took to Twitter after being incorrectly charged thousands of pounds for data roaming within the European Union.
Putting the ‘Fib’ in Fibre: Vodafone UK Called Out for ‘Gigafast’ Product
The UK’s Advertising Standards Agency does not consistently handle misleading claims about broadband speed.
BBC Tries To Create Panic Over SIM Swaps
The stores of some UK mobile networks will issue replacement SIMs without demanding photo ID. Just as importantly, some BBC journalism is fundamentally dishonest.
Vodafone UK Promises to Block Wangiri Calls
The mobile operator says they have implemented new technology that prevents blacklisted numbers from connecting to their customers.
UK Reg to Investigate Net Neutrality of Vodafone and Three
The problem with looking for ‘unreasonable’ traffic management is nobody knows what ‘reasonable’ really means.
Vodafone in the Press Again – for Fighting Fraud
The British press did a lousy job of reporting a criminal case where Vodafone provided expert assistance to the police.
UK Telcos Accused of Overcharging for Handsets
A national advisory body did research showing how customers continue to pay for handset-inclusive deals even if they neglect to change their phone.
Vodafone UK Billing Complaints Return to Normal
It only took 11 consecutive quarters for Vodafone to progress from being the single worst mobile postpaid provider to being the joint worst mobile postpaid provider.
Wrong Priorities for Vodafone Security Product
Vodafone UK are slyly adding a charge for a new security product to customer bills, whilst failing to give decent advice about the product’s limitations.
Why Spend on Risk and Assurance?
Making better use of psychology was the theme of my talk at July’s RAG, as recorded for the Commsrisk Podcast.