Tag: vodafone UK
Vodafone UK Billing Complaints Return to Normal
It only took 11 consecutive quarters for Vodafone to progress from being the single worst mobile postpaid provider to being the joint worst mobile postpaid provider.
Wrong Priorities for Vodafone Security Product
Vodafone UK are slyly adding a charge for a new security product to customer bills, whilst failing to give decent advice about the product's limitations.
Why Spend on Risk and Assurance?
Making better use of psychology was the theme of my talk at July's RAG, as recorded for the Commsrisk Podcast.
10th Successive Quarter of Record Vodafone UK Complaints
It might take another two and a half years before Vodafone's bill complaints reduce to the level of other UK telcos.
Vodafone UK CEO Almost Talks About Billing Errors
In an interview with the Daily Mail, the new boss of Vodafone UK talks about dealing with the symptoms of a problem but not its root cause.
Vodafone UK Billing Complaints Up Again
The latest stats show an upward surge from Vodafone postpaid customers who believe they have been billed incorrectly. Ofcom responded by making excuses instead of taking action.
EE Fined $3.3mn for Overcharging
EE overcharged 40,000 customers, and were slow to reimburse them. The issues identified show how flawed the UK's billing accuracy regime is.
Vodafone UK Bill Complaints Down But Still High
It is two years since Vodafone UK screwed up their billing migration, but customers are still suffering the consequences.
Hand-Written Contract Change Causes Big Vodafone UK Overcharge
Telcos may be better at negotiating deals with customers than at remembering what was agreed.
Vodafone Charging Mess Leads to Huge Fine
The failure to exert adequate control and assurance in Vodafone UK has ultimately led to an unprecedented regulatory fine.
Another Quarter of Vodafone UK Billing Shame
Complaints data shows the Vodafone UK billing fiasco has extended to its seventh successive quarter, with no reason to believe the end is in sight.
Media Shreds Vodafone UK Billing Screw Ups
The mountain of complaints about Vodafone UK billing errors has led to an equally large mountain of negative press.
Categories
The Commsrisk Global Fraud Dashboard
Our Global Fraud Dashboard uses AI-powered search to collate, update and visualize data about scams and other network abuses from around the world. New charts are added each month. See it here.
Get Our Weekly Newsletter by Email
