3,000 Articles and What Has Been Learned?
Some stories can be told in a single sitting, but others require the compilation of a body of work before the narrative becomes plain.
Remembering the Bad Old Days of Revenue Assurance
Some of the worst RAFM conference organizers have seemingly given up.
Remembering the Murder of the World Revenue Assurance Forum
Nobody talks about the World RA Forum any more. This suits the con artists who still work in our profession.
Ten of the Best, from Ten Years of Blogging
To celebrate a decade of blogging, here is a gift of ten posts that helped to define our discipline and how we approach it.
What Happened to WRAF?
Remember the World Revenue Assurance Forum? You may have forgotten about them already. They were the ones saying they were “for the operators, by the…
Life at BT (but not as we know it)
I spoke to the lawyers this morning. They gave me the confirmation I wanted: I can now tell you the truth about BT. The truth,…
No News. Good News?
Thanks again to all of you who keep getting in touch, wanting to know what is happening. There is not much I can say right…
Freedom Of Speech, In A Vacuum Of Silence
Straight Talking, part two (There Is No Other Way)
Service Interruption
The post in question, “Straight Talking (Would Make A Nice Change)” was removed from this site at the request of BT. I then later reconsidered…