TalkTalk, the UK communications service provider, and its subsidiary, Tiscali, has paid out GBP2.5M (USD4M) in refunds and goodwill after overbilling customers. The money has gone to 62,000 customers who kept on being billed after they cancelled their service. See here for the Associated Press’ coverage of the story.
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.
Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.
Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.
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