Today I am in New Zealand, talking to telcos and friends of the Pacific Islands Telecommunications Association (PITA) about the 10 hottest topics in revenue assurance and fraud management. You should really see the complete slide pack but maybe you just want the shortest possible version that skips all my scintillating commentary and supporting data. So here it is!
OTT bypass
Predictive analytics and use of social media data about customers
The competitive landscape for RAFM vendors
Tax audits and liabilities for fraud
Mobile money
Identities and biometrics
Machine learning
Education and professionalization
The evolution towards enterprise risk management
The convergence (or otherwise) between revenue assurance, fraud management and security
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.
Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.
Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.
