Today I am in New Zealand, talking to telcos and friends of the Pacific Islands Telecommunications Association (PITA) about the 10 hottest topics in revenue assurance and fraud management. You should really see the complete slide pack but maybe you just want the shortest possible version that skips all my scintillating commentary and supporting data. So here it is!
- OTT bypass
- Predictive analytics and use of social media data about customers
- The competitive landscape for RAFM vendors
- Tax audits and liabilities for fraud
- Mobile money
- Identities and biometrics
- Machine learning
- Education and professionalization
- The evolution towards enterprise risk management
- The convergence (or otherwise) between revenue assurance, fraud management and security