The Other Side of the Coin

For every person working to help telcos make more money from their customers, there is somebody working for the customers trying to find ways to spend less. Telecoms Expense Management (TEM) is revenue assurance through the looking-glass. What you see in one world is just a reflection of what you see in the other. So it is fascinating to read this story written from the TEM perspective. It says that the average business could reduce the cost of its telecoms services by 20%. If true, that means telcos would see their revenues from business customers fall by 20%. Perhaps the best form of revenue protection would be to speak to customers before they turn to a TEM consultant for advice. But how would you measure the value of that? ;)

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.