For every person working to help telcos make more money from their customers, there is somebody working for the customers trying to find ways to spend less. Telecoms Expense Management (TEM) is revenue assurance through the looking-glass. What you see in one world is just a reflection of what you see in the other. So it is fascinating to read this story written from the TEM perspective. It says that the average business could reduce the cost of its telecoms services by 20%. If true, that means telcos would see their revenues from business customers fall by 20%. Perhaps the best form of revenue protection would be to speak to customers before they turn to a TEM consultant for advice. But how would you measure the value of that? ;)
The Other Side of the Coin
