The RA Analogy Between Utilities and Telcos

In an article for Public Utilities Fortnightly, Victor Milligan of Martin Dawes Analytics argues by analogy that utilities need revenue assurance in the way telcos needed it at the end of the 90’s. You can read the article here. I fully agree with Milligan’s comments about customers of RA services demanding a Proof of Concept and Proof of Value to minimize the risk and demonstrate the benefits of RA. However, he also provokes my favourite bugbear – lots of talk about % leakages and recovery, but where do these stats really come from, and how reliable are they?

Eric Priezkalns
Eric Priezkalns
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.