TMF Launches RA Survey with Maturity Benchmark

TM Forum’s Revenue Assurance team has created another revenue assurance (RA) survey to share and discuss insights and trends in RA, and to provide telcos (their RA functions in particular) with paths to achieve their future target stage.

Maturity Self-Assessment

TM Forum has made its Revenue Assurance Maturity Model (RAMM2) available to those who participate in the survey. The overall maturity score as well as selected area scores will be inquired in the survey, which serve again as a valuable source for comparison and correlation analysis.

The survey team has recognized the fast pace of change. Therefore, an additional set of questions around strategic transformation capabilities have been introduced, such as skills, execution, risk management, change management and performance.

Link to the survey, RAMM2 and the RA survey report 2016. Deadline is November 27.

Benchmarking Benefits

Since its inception of the RA survey in 2012, the survey questions and the report have been continuously developed further. A light free benchmarking report with focus on RA KPIs will be created again based on most common company profiles. In addition, the team is planning to provide group RA headquarters with the datasets of their opcos, if they coordinate the RAMM maturity assessment and the taking of the survey.

Transformation of Revenue Assurance

To put more emphasis on organizations to become pro-active value creators also outside their the RA core area, TM Forum has recently established business assurance initiative which is a collaborative effort around a principle of free contribution/free deliverables. Area thought leaders are invited to join and in this way to actively contribute to a successful transformation of professions in the business assurance domain.

Why Participate in the RA Survey?

  • The survey has been created by practitioners for practitioners, for people who sincerely want to improve in a collaborative environment by reflecting and sharing.
  • It is now the perfect moment to take a guided outside-in view and to assess the fitness of core revenue assurance (RA) capabilities in times of accelerating change.
  • If you take the survey, you’ll exclusively and at first hand receive the report and you’ll have the opportunity to directly get connected with area practitioners around the world.
Rene Felber
Rene Felber
Rene is Head of Risk & Assurance at Telia Company, Finland. He is responsible for managing GRC (governance, risk & compliance), fraud management, revenue assurance and credit control. He has also been the leader of the TM Forum’s global RA survey since 2014. Additionally, Rene is one of the driving forces behind the TM Forum’s new Business Assurance Initiative. In his co-lead role, Rene’s ambition is to help professionals in the Business Assurance area to acquire capabilities to master future challenges and to become proactive value drivers in their companies.

Rene has over 15 years of industry expertise and has spent 10 years in international consulting and auditing, with a background in GRC, RA and outsourcing/partner management. He received an outstanding contributor award from the TM Forum for thought leadership in his area.