The TM Forum has published the results of their 2017/18 revenue assurance survey. Their survey team is headed by Rene Felber of Telia, and here is a short video where Rene explains the purpose of the survey.
To be honest, I have not had time to read all the detail of the 49-page report. But this is the fifth edition of the survey since 2012, so anyone familiar with the previous surveys will know what to expect. A quick skim through the pages indicated there were no surprising findings nor significant changes in approach compared to previous years.
Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.
Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.
Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.
