The TM Forum has published the results of their 2017/18 revenue assurance survey. Their survey team is headed by Rene Felber of Telia, and here is a short video where Rene explains the purpose of the survey.
To be honest, I have not had time to read all the detail of the 49-page report. But this is the fifth edition of the survey since 2012, so anyone familiar with the previous surveys will know what to expect. A quick skim through the pages indicated there were no surprising findings nor significant changes in approach compared to previous years.
Eric is a recognized expert on communications risk and assurance. He was Director of Risk Management for Qatar Telecom and has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and others.
Eric was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He was a member of Qatar's National Committee for Internet Safety and the first leader of the TM Forum's Enterprise Risk Management team. Eric currently sits on the committee of the Risk & Assurance Group. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.
Commsrisk is edited by Eric. Look here for more about Eric's history as editor.
