Regular readers of talkRA will know that I maintain an irregular series of posts about revenue assurance for businesses other than communications providers. That is because I find examples on an irregular basis. I find it useful to keep a ‘scrapbook’ of every example I find of RA in other sectors. Building up the scrapbooks helps to show how the ideas of revenue assurance, and also the phrase ‘revenue assurance’, can be adapted to serve other needs. So far, that irregular series has found some fascinating instances of revenue assurance outside of telecoms: oil production, airlines, government taxation, the hotel industry and many more. Another recurring but splintered theme in revenue assurance is what it will become next. Every so often, but with increasing regularity, I see whitepapers, interviews, press releases and other material where somebody or other is extending the idea of revenue assurance in a different direction. Who will guess right and both predict and shape the future of revenue assurance? Only time will tell. In the meantime, let me start collecting this new scrapbook of the alternative visions of where RA is going. To begin with, take a look at this paper from Victor Milligan of Martin Dawes Analytics. Without saying so explicitly, the paper suggests that ‘process analytics’ will be one direction for the future extension of revenue assurance. That might be a stretch of the imagination for some people in RA, but Victor’s arguments about the potential value of process analytics deserve some consideration.
Turning RA into Process Analytics
